Front Desk/Night Auditor

Overnight front desk and night audit role at a Jamaica, NY hotel near JFK Airport, focused on guest services and nightly financial reconciliation.

Responsibilities

• Execute smooth check-in and check-out processes, ensuring guest satisfaction from arrival to departure
• Perform nightly financial reconciliations by reviewing daily transactions, validating charges, and compiling management-ready audit reports
• Address guest inquiries, requests, and concerns with professionalism to foster positive relationships
• Manage multi-line phone systems with courteous etiquette, assisting guests and coordinating with other departments
• Uphold security protocols by monitoring access points, performing safety checks, and protecting guest confidentiality
• Record shift activities in detail through reports, incident logs, and audit records
• Support front desk operations by handling reservations, updating guest information, and coordinating late arrivals or special requests

Requirements

• Solid background in hospitality management and hotel operations; previous hotel experience preferred
• Exceptional customer service skills with a friendly, approachable demeanor
• Bilingual or multilingual abilities are highly desirable to serve a diverse guest base
• Proficiency in night audit procedures and familiarity with hotel management software systems
• Strong communication skills, including professional phone etiquette and experience with multi-line phone systems
• Knowledge of guest services standards, hotel management practices, and resort operations
• Ability to work independently during overnight hours while maintaining high levels of accuracy and attentiveness

Technologies

• Hotel management software systems

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation

• USD 20 - 22 per hour