Front Office Manager

Magnus Hotel Management is hiring a Front Office Manager for the Fairfield by Marriott Inn & Suites in West Valley City, UT (onsite). This full-time role focuses on leading the Front Desk team to support high guest service standards and financial profitability.

Role Overview

As the Front Office Manager, you will manage daily front desk operations and help ensure a smooth guest experience from arrival through departure. The position includes supervising Front Desk staff activities, communicating shift details, and supporting performance expectations set by management.

Key Responsibilities

• Greet guests promptly, communicate politely, and assist guests as needed.
• Provide accurate hotel information and respond to guest questions, including room types, room rates, packages, promotions, and local area information.
• Handle computer-based tasks such as entering and retrieving guest and reservation details, confirming guest information, selecting rooms, coding electronic keys, and managing invoicing and billing for room rates and additional charges.
• Process payments including debit and credit cards and accept various forms of payment; process gift certificates and cards.
• Support check-in and check-out activities by answering phones as required and ensuring rooms are properly serviced, accounted for, and ready for the next guest.
• Operate a cash register and maintain an accurate, well-organized drawer.
• Respond to guest inquiries and resolve requests in a timely, friendly, and efficient manner.
• Address guest complaints by conducting necessary research and coordinating resolution steps to support guest satisfaction.
• Complete nightly operational tasks, including server backup.
• Perform nightly balancing of incidentals and complete express checkout folios.
• Manage room key inventory.
• Communicate all shift information to management and Front Desk staff.
• Maintain a safe facility to help ensure an accident-free environment.
• Supervisory duties include composing the Front Desk staff schedule, responding to Guest Service Surveys, providing technical support to the Front Desk team, managing overall market performance, and completing other tasks assigned by management.

Required Qualifications

• Minimum of 1 year of Fosse PMS experience.
• 1 year of hotel experience (preferred).
• Ability to commute to West Valley City, UT 84120 (preferred).

Compensation and Schedule

• Job type: Full-time
• Pay: USD 19.00 - 20.00 per hour
• Work location: In person

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Company and Team Focus

Magnus Hotel Management emphasizes guest satisfaction and team collaboration, with a culture of safety, quality, and integrity. On-site staff are empowered to take responsibility and pride in their hotel, with a shared understanding of the vision and mission.

About the Role at Fairfield by Marriott Inn & Suites

In this Front Office Manager position, you will continue efforts to deliver outstanding guest service and support financial profitability by leading the Front Desk team in daily operations.