Guest Services Representative

The role involves supporting guest services operations at the Hilton Garden Inn in Asheville, with a focus on information provision, reservations and payments, and collaboration with housekeeping to uphold guest satisfaction.

Responsibilities

• Provide guests with clear information about hotel services, facilities, and available amenities.
• Assist guests with requests for local area guidance, including directions and dining recommendations.
• Enter or update reservation details within the hotel computer system.
• Post charges to guest accounts, process payments, and correct any account discrepancies.
• Notify the housekeeping team about room status and availability to support efficient turnover.
• Convert walk-in inquiries into booked rooms when possible.
• Listen to guest requests or complaints and relay them to the appropriate team members for resolution.

Requirements

• Experience at a hotel front desk or similar hotel desk environment.
• Ability to work evenings and overnight shifts.

Benefits

• 401(k) plan with matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Location

Asheville, NC (onsite)

Work Setting

In person

Pay

From $15.00 per hour