Guest Services Representative
Job Description
The role involves supporting guest services operations at the Hilton Garden Inn in Asheville, with a focus on information provision, reservations and payments, and collaboration with housekeeping to uphold guest satisfaction.
Responsibilities
- Provide guests with clear information about hotel services, facilities, and available amenities.
- Assist guests with requests for local area guidance, including directions and dining recommendations.
- Enter or update reservation details within the hotel computer system.
- Post charges to guest accounts, process payments, and correct any account discrepancies.
- Notify the housekeeping team about room status and availability to support efficient turnover.
- Convert walk-in inquiries into booked rooms when possible.
- Listen to guest requests or complaints and relay them to the appropriate team members for resolution.
Requirements
- Experience at a hotel front desk or similar hotel desk environment.
- Ability to work evenings and overnight shifts.
Benefits
- 401(k) plan with matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Location
Asheville, NC (onsite)
Work Setting
In person
Pay
From $15.00 per hour
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