Hotel Night Auditor
Job Description
Collegian Hotel & Suites in Syracuse, NY offers a role that blends front desk hospitality with the precision of night auditing. Onsite, you’ll greet guests, manage registrations and departures, and oversee nightly accounting while delivering attentive service that supports a smooth, welcoming stay.
Responsibilities
- Provide exceptional guest service by greeting, registering, and checking guests in and out of the hotel.
- Respond to guest inquiries and resolve any issues or concerns promptly.
- Utilize hotel management software to manage room assignments, maintain accurate records, and perform night audits.
- Handle phone calls and operate hotel phone systems efficiently.
- Develop and maintain a strong understanding of hotel amenities and services to provide guests with personalized recommendations.
- Maintain a high level of knowledge about local attractions, events, and restaurants to provide guests with valuable information.
- Collaborate with hotel staff to ensure seamless service delivery and resolve any issues that may arise.
- Maintain a clean and organized front desk area, adhering to hotel standards.
- Perform other duties as required to ensure the smooth operation of the front desk.
Requirements
- Open availability mornings, nights, weekends, holidays
- High school diploma or equivalent required
- Ability to work varied shifts, including evenings and weekends
Technologies
- Hotel management software
- Phone systems
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Job Types
- Full-time
- Part-time
Compensation
Pay: USD 16.00 - 19.00 per hour
Location
Location: Syracuse, NY 13210 (Onsite)
Relocation
Relocate before starting work: Syracuse, NY 13210 (Required)
Work Location
In person
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