Housekeeper/Front Desk

Join a friendly, community-focused team at Shell Lake Hotel in Shell Lake, WI. This part-time guest services role combines front desk duties with light housekeeping and laundry tasks, offering welcoming hours, supportive teammates, and opportunities to sharpen hospitality skills. Enjoy travel discounts at thousands of hotels nationwide, flexible scheduling to fit your lifestyle, competitive pay with tips and holiday pay bonuses, and a welcoming culture right here in Shell Lake.

Benefits

• Travel discounts at thousands of hotels nationwide
• Flexible scheduling to fit your lifestyle
• Competitive pay plus tips and holiday pay bonuses
• A friendly, community-focused, and supportive work environment right here in Shell Lake

Responsibilities

• Warmly greet guests, assist with check-in and check-out, and provide friendly service at the front desk
• Answer phone calls, assist with reservations, and share local recommendations for activities, dining, and attractions
• Address guest requests and resolve issues promptly to help ensure a high-quality stay
• Assist with setup, stocking, and tidiness of the complimentary breakfast area
• Clean and prepare guest rooms to brand standards, including making beds, dusting, vacuuming, and cleaning bathrooms
• Replenish room amenities such as towels, soaps, coffee, and linens
• Operate commercial laundry machines to wash, dry, and fold lodge linens and towels
• Keep public areas (lobby, hallways, restrooms, and pool area) clean and organized

Requirements

• Prior customer service, retail, or hospitality experience is a plus, but we are happy to train the right candidate
• Strong communication skills and basic comfort with front desk computer systems
• Attention to detail and a sense for creating a welcoming room environment
• Physical stamina to bend, lift, stand, and stay active throughout a shift
• Reliable, independent worker who is ready to jump in where needed
• Flexibility to work weekends and holidays

Schedule

• 10 hour shifts
• 8 hour shifts