Housekeeping Coordinator

Manage room assignments and coordinate daily housekeeping operations to support guest service, compliance, and smooth communication across departments.

Responsibilities

• Print the Housekeeping report and VIP report, and review room discrepancies to correct records in the system.
• Assign rooms to Guest Room Attendants using the staffing guide; ensure assigned room credits meet the criteria in LSOP Rooms/Credits.
• Document guest and room-specific requests clearly on the assignment sheet (for example: feather free, late check out, VIP, time of service), including marking the assigned lunchtime.
• Make copies of all GRA assignment sheets for filing and to provide copies to the supervisor or manager.
• Answer housekeeping office phones and record all messages on the log sheet; dispatch messages and calls in a cordial manner (including Lost and Found, Refuse Service, Do Not Disturb, over rooms, and Work Orders).
• Record facilities and maintenance work orders and log them on Guest ware.
• After receiving inventory sheet control, place purchase orders based on supply needs and special request supplies; track order status through approval, delivery, and receipt of required documents.
• Assign, replace, remove, and/or change rooms as needed to ensure GRAs complete their credits and all rooms are covered appropriately.
• Review occupancy forecast to adjust schedules and ensure coverage for the next day.
• Maintain cleanliness and order in the housekeeping office area.
• Inspect Room Attendants’ work performance daily within the assigned section to verify standards and productivity levels.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect V.I.P. rooms and report availability to the Front Office according to hotel standards.
• Oversee end-of-day floor closing, ensuring Room Attendants’ carts are clean and restocked.
• Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
• Maintain key control.
• Handle Lost and Found items according to established standards.
• Monitor cleanliness and organization of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Oversee daily duty assignments so Room Attendants and House Attendants carry out work assignments.
• Carry an active pager/radio to stay in contact with Front Office and/or Engineering during the shift.
• Report progress of all out-of-order rooms to the Guest Services Manager per standards.
• Initiate repair and maintenance work orders and forward them to Engineering; follow through on each work order until completion.
• Assist with training of housekeeping staff.
• Ensure completion of cleaning projects on a biannual basis.
• Support overall guest satisfaction.

Requirements

• High School diploma or equivalent required; college course work in a related field helpful.
• Two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Requires bending and reaching.
• Prolonged periods of standing and/or walking.
• Requires eye/hand coordination.
• Requires use of standard cleaning equipment.
• Requires basic math.
• Requires ability to distinguish letters, numbers, and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS), and other instructions.
• Exposure to cleaning chemicals.
• Effective verbal and written communication with employees and guests in an attentive, friendly, courteous, service-oriented manner.

Technologies

• Guest ware
• LSOP Rooms/Credits
• MSDS

Location: Las Vegas, NV (onsite) • Pay: USD 18 per hourly • Education: High School diploma or equivalent