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Night Auditor

Cobblestone Hotel & Suites - De Pere
De Pere, WI $17 - $18/hr Part time Posted 20d ago
Accounting Auditing Customer Service Front Desk Guest Services Hospitality Hotel Accounting Hotel Operations Night Auditing
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Job Description

The Part-time Night Auditor role at Cobblestone Hotel & Suites in De Pere, WI focuses on delivering a smooth guest experience while maintaining accurate nightly records. This position covers Friday and Saturday nights and serves as Manager-on-Duty (MOD) when an MOD is not available.

Location and Employment Details

  • Location: De Pere, WI (onsite)
  • Job Type: Part time
  • Schedule: Friday and Saturday nights
  • Compensation: USD 17–18 per hour

Role Summary

During the overnight shift, you will assist guests with check-ins and check-outs, maintain up-to-date hotel financial records, and provide customer service to address needs, requests, and concerns. The position also includes nightly operational summaries and completion of required checklist duties.

Key Responsibilities

  • Maintain hotel financial records in an organized and accurate manner.
  • Verify that accounts are balanced, with appropriate documentation supporting the balances.
  • Complete guest check-in and guest check-out processes.
  • Respond to guest needs, requests, and complaints in a professional manner.
  • Answer the phone and make reservations as needed.
  • Prepare a summary of each night’s operations and list any follow-up tasks for management.
  • Complete assigned duties using a daily checklist.
  • Demonstrate knowledge of all emergency procedures to support hotel and guest safety.
  • Act as Manager on Duty (MOD) during hours when no MOD is available.
  • Maintain complete knowledge of hotel operating policies and procedures.

Purpose of the Position

  • Provide an efficient and friendly atmosphere to service guests.
  • Follow all Company policies and procedures.

Requirements

  • Education: High school diploma or suitable equivalent
  • Experience: 1+ years (customer service or hospitality is preferred)
  • Strong working knowledge of MS Office, including Word, Excel, and Outlook
  • Proficiency with computers
  • Good organizational and time-management skills
  • Well-groomed professional appearance
  • Self-motivated and proactive work ethic
  • Strong aptitude for customer service
  • Availability to work shifts, including weekends and public holidays

Technologies

  • MS Office
  • Word
  • Excel
  • Outlook

Benefits

  • 401(k)
  • Employee discount
  • Flexible schedule
  • Paid time off

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