Night Auditor

Overnight hotel operations rely on accurate audits, responsive guest support, and consistent safety checks during night hours.

• Conduct nightly audits of financial activity and confirm accuracy across property management systems (PMS) and reservation records
• Use OPERA or similar platforms to verify and update booking and guest information as needed
• Support front desk operations throughout the night, including check-in and check-out assistance
• Answer phones with proper etiquette, handle reservation inquiries, and maintain up-to-date guest records
• Address guest requests and resolve issues promptly while communicating clearly to improve the stay experience
• Monitor hotel security using CCTV surveillance and complete routine property inspections following safety protocols
• Prepare and maintain shift reports, incident logs, and audit documentation for operational transparency
• Collaborate with hotel management and team members to handle guest relations concerns quickly and professionally

Requirements

• Proven experience in hospitality management or hotel front desk operations
• Working knowledge of property management systems (PMS), including OPERA (or similar systems)
• Strong customer service skills with excellent phone etiquette and client communication abilities
• Multilingual or bilingual skills are highly desirable for supporting a diverse guest base
• Familiarity with hotel emergency procedures, security protocols, and night audit processes
• Ability to solve problems calmly and efficiently during customer service challenges
• Preferred: experience in resort environments or properties with extensive guest relations responsibilities
• Capable of working independently during night shifts while maintaining high hospitality standards

Technologies

• OPERA
• Property management systems (PMS)
• CCTV

Pay

• $15.00 - $16.00 per hour

Job Type

• Part time

Work Location

• Onsite (in person)
• Saint George, UT

Benefits

• Employee discount