Night Auditor

Part-time onsite Night Auditor role in Glenwood Springs, CO focused on overnight guest service and completing daily front desk and accounting procedures.

Responsibilities

• Deliver friendly, professional guest service during the overnight shift.
• Handle guest check-in and check-out, including reservation support, room assignments, and guest requests.
• Manage incoming communication by answering phone calls, responding to emails, and addressing guest messages.
• Process guest payments and maintain accurate cash and credit card transactions.
• Run nightly audit procedures and verify daily hotel transactions.
• Review guest accounts, and correct or report any discrepancies.
• Prepare and distribute required nightly and daily reports.
• Maintain accurate front desk records and complete shift pass-down information.
• Address guest concerns and overnight situations, including emergencies and noise complaints, using appropriate judgment and follow-up.
• Monitor the property and report maintenance, safety, or security concerns.
• Keep the front desk and lobby area clean, organized, and presentable.
• Communicate important updates to management and to the incoming morning shift.
• Follow all hotel policies, procedures, safety standards, and cash-handling requirements.
• Complete additional front desk duties as assigned.

Requirements

• Previous hotel or customer service experience preferred; not required.
• Night audit or front desk experience is a plus.
• Basic computer skills and math skills.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to work independently and make sound decisions.
• Dependable, punctual, and comfortable working overnight shifts (part time).
• Ability to stay professional and calm when handling guest concerns or unexpected situations.