Overnight Hotel Supervisor

Based at the Texas A&M Hotel and Conference Center in College Station, Pyramid Global Hospitality seeks an Overnight Hotel Supervisor to shepherd overnight operations, guest safety, and the Night Audit process. This full-time position runs from 11:00 PM to 7:00 AM and offers an hourly rate in the $18.00 to $19.00 range. It requires a seasoned leader with substantial front desk or night audit experience to maintain service quality through the overnight hours.

Compensation

• Salary: USD 18.00 – 19.00 per hour

Responsibilities

• Provide primary on-site leadership during overnight hours, making operational and guest-related decisions as needed
• Supervise the on-duty Night Auditor and oversee the night audit process, with a full understanding of Night Audit and Front Desk Supervisor operations and systems
• Maintain an active, visible presence at the front desk and lobby to monitor guest activity and service flow; camera systems are supplementary, not the primary monitoring method
• Identify and address operational issues, discrepancies, or risks proactively before escalation
• Handle guest concerns and service recovery with professionalism and discretion
• Document guest issues, resolutions, and follow-up needs in pass-downs or via email as required
• Monitor guest activity to ensure the safety and comfort of guests and employees
• Oversee the gift shop area to ensure proper coverage
• Ensure proper handling of cash, credit cards, deposits, folios, and sensitive guest information
• Conduct routine security walks of the property, including guest floors, back-of-house areas, stairwells, entrances, and exits
• Respond to safety concerns, emergencies, alarms, disturbances, or suspicious activity while enforcing hotel policies on noise, loitering, access control, and guest conduct
• Prepare detailed incident reports for any safety, security, or operational events
• Complete a light lobby round with a Night Auditor when applicable
• Walk guest floors and back-of-house landings (floors 3–8) and address glassware, trash, or dirty linen as needed
• Assist with laundry as required
• Complete scheduled Engineering floor cleaning projects
• Identify maintenance or cleanliness issues and ensure they are addressed or noted in pass-downs; respond to basic maintenance requests within training scope
• Log maintenance issues using PurpleCloud
• Ensure temporary fixes are safe, documented, and communicated for follow-up
• Possess a strong working knowledge of Night Audit functions and procedures; provide coverage for Night Audit during call-out situations and low-occupancy periods; may be scheduled as Night Audit during low occupancy while maintaining Night Supervisor pay
• Perform other duties as assigned to support overnight operations, guest satisfaction, safety, or business continuity
• Maintain detailed shift logs capturing operational notes, incidents, guest issues, and staffing concerns
• Communicate effectively with morning leadership and department heads via written or verbal handoff
• Escalate critical issues appropriately while exercising independent judgment
• Ensure team members on shift follow procedures and expectations
• Model professional behavior, appearance, and communication at all times
• Maintain strict confidentiality of guest, employee, and business information

Requirements

• 5+ years of prior hotel front desk, night audit, or supervisory experience preferred
• Strong attention to detail and organizational skills
• Ability to work independently and make sound decisions
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• Ability to work overnight shifts, weekends, and holidays
• Ability to stand, walk, and conduct property inspections for extended periods
• Ability to respond calmly and effectively in emergencies

Technologies

• PurpleCloud

Benefits

• 401(k) with company match and immediate vesting after 90 days of service
• Access to wellness platforms such as SupportLinc and Ramsey SmartDollar for you and household members
• Extensive training programs for hospitality and non-hospitality skills
• Pet insurance discounts
• Discounts at hundreds of Pyramid Global properties nationwide
• Medical, dental, vision, and other supplemental benefits including identity theft protection, legal assistance, and life insurance
• Tuition or education reimbursement eligibility after 12 months of service

Culture & Character

• Positivity We wake up daily with a positive outlook, recognizing the good in situations and creating an environment others want to be part of
• Respect We value others and honor their desires, privacy, space, beliefs, and viewpoints, extending consideration to guests and teammates alike
• Integrity We act with moral and ethical principles because it is the right thing to do
• Dedication We commit to being the difference and uphold high standards of integrity, respect, and positivity
• Excellence We strive to improve each day and deliver better outcomes