Overnight Operations Specialist

Overnight Operations Specialist role for Kimpton Hotel Monaco Seattle in Seattle, WA (onsite), scheduled 11P-7A.

Key Responsibilities

• Greet arriving guests as the first point of contact with a genuine smile and enthusiastic welcome
• Assist guests with luggage promptly upon arrival to rooms and again during checkout
• Escort guests to their rooms and share a quick, helpful overview of hotel amenities and general information
• Arrange and coordinate transportation and offer knowledgeable recommendations on local events, dining, entertainment, and attractions
• Support departing guests by bringing luggage to the curb and ensuring transportation is ready
• Deliver items and packages to guest rooms as needed
• Maintain a clean, welcoming lobby environment between housekeeping runs
• Keep the white zone clear, accessible, and ready for guest arrivals and emergencies at all times
• Act as a guest-facing resource when Concierge and Front Desk are unavailable
• Step in as a doorperson as needed
• Help wherever needed across overnight hotel operations, supporting the team where “many hats” are required

Schedule

• Overnight shift: 11P-7A

Pay

• Hourly pay: USD 22 (listed range)
• Role pay details: $22.30 + TIPS

Requirements

• Washington Driver’s License required
• Prior customer service experience or similar role
• Basic writing skills and professional communication skills
• Clean driving record required (minor infractions OK)
• Flexible availability to work evenings, weekends, and holidays as needed

Benefits

• On-site parking provided
• Dry cleaning provided (uniform only)
• Hotel + restaurant discounts in all of Kimpton + IHG worldwide
• Paid Time Off: sick & vacation pay with rollover
• Paid Holidays after 90 days of employment
• Affordable medical/dental/vision/HSA plans
• Basic & Supplemental Life Insurance
• Short/Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• Commuter Benefits
• 401k with Company Match after 6 months of service

Kimpton Hospitality Standards

• Making eye contact
• Offering a smile
• Speaking first
• Engaging in friendly conversation
• Using the guest’s name