Public Area Attendant

The Public Area Attendant at Loews Vanderbilt Hotel in Nashville, TN is responsible for maintaining cleanliness and assisting with upkeep across hotel public spaces and related back-of-house areas. This role follows Housekeeping policies and safety procedures, supports guest satisfaction through attentive service, and performs required tasks during special events and emergencies.

Key Responsibilities

• Follow OSHA regulations and all Housekeeping department policies and procedures.
• Provide guest-focused service using strong guest relations skills.
• Maintain a positive attitude to support an excellent guest experience.
• Treat guests and fellow employees with courtesy and respect, and support a positive environment among employees.
• Anticipate guest needs with sensitivity and responsiveness to support complete guest satisfaction and repeat business.
• Maintain knowledge of the hotel and be able to explain locations and operating hours of hotel facilities.
• Complete assigned duties in a timely and professional manner, applying teamwork at all times.
• Recognize repeat guests when applicable.
• Encourage and apply teamwork skills, and promptly notify the appropriate individual about problems or unusual matters of significance.

Public Area Cleaning and Support Duties

• Clean and sweep the front area of the hotel, including floors and sidewalks; clean doors, frames, signs, and windows.
• Clean and dust lobby areas.
• Clean and restock assigned restrooms.
• Remove trash from assigned areas and take trash to the compactor at the end of the day.
• Use proper cleaning chemicals as described by department procedures.
• Polish all metal around lobby areas.
• Clean, sanitize, and maintain assigned public and back-of-house areas to required standards.
• Turn lost and found items into Security according to hotel standards.
• Comply with all specific HOSTAR policies and procedures.
• Remove Room Service trays from hallways and place them in the appropriate location in the service corridor.

Equipment Use and Quality Standards

• Operate and maintain, once trained, equipment including vacuums, extractors, burnishing or buffing machines, brooms, wet-vacuums, and upholstery cleaners.
• Maintain high cleanliness standards, once trained, for carpets, tile, cement, marble, glass, and other surfaces.
• Properly use and maintain equipment and supplies and keep equipment and the work area in excellent condition.
• Checks all vacuums used by Room Attendants and maintains them.

Additional Cleaning and Operational Tasks

• Assist with general cleaning of guestrooms, including spot cleaning on walls and carpets.
• Assist Room Attendants by emptying trash and soiled linen from Housekeeping carts; take dirty linen to laundry pick up areas.
• Transfer and stock supplies from Receiving as directed.
• Ensure the Housekeeping storeroom is neat, organized, and secure.
• Turn mattresses.
• Clean chandeliers.
• Maintain excellent condition of grounds, floors, and carpets.
• Clean ashtrays and ash urns, clean ice machine areas, and clean elevator foyers, doors, and tracks.
• Wash doors; vacuum guest hallways; clean windows, door jams, and fire boxes.
• Clean and mop stairwells; clean handrails; sweep and mop hallways.
• Replace burned out light bulbs according to established procedures.
• Assist in preparation and deep cleaning of VIP rooms, including moving furniture as required.
• Clean offices as scheduled, including Front Desk and back office areas, and clean back-of-house windows as needed.
• Attend department meetings as scheduled.
• Assist in restocking Room Attendant caddies, fill Room Attendant bottles with chemicals per department guidelines, and bring dirty glasses down to Housekeeping at the end of shift.
• Wash guestroom glassware in the dishwasher and deliver clean glassware to linen closets.
• Clean service landings and clean and organize linen closets, ensuring they are always locked.
• Complete daily cleaning items for the specific public area assigned in a timely manner.
• Perform as Restroom Attendant for special events when required, and perform as Room Attendant if required on an emergency basis.
• Recycle whenever possible and remain current with hotel information and changes.

Training and Coverage

• Graduate Houseperson: train Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures.
• Demonstrate ability to provide coverage in related departments as directed.
• Assist with special projects and other duties as assigned.

Requirements

• Basic English language skills.
• Ability to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during the entire shift.
• Ability to work a flexible schedule, including weekends and holidays.

Technologies / Tools

• OSHA regulations
• HOSTAR

Benefits

• Competitive health and wellness benefits.
• 401(k) retirement plans with company match.
• Paid Sick Days, Vacation, Holidays, and Paid Bereavement.
• Pet Insurance and Paid Pet Bereavement.
• Free onsite parking and 50% off monthly bus passes.
• Complimentary meals in Team Member Café while working.
• Community volunteer opportunities.
• Training and Development opportunities and career growth.
• Tuition reimbursement.
• Team Member Hotel discounts, other perks, and more.

Benefits are subject to eligibility and may vary by position.

Job Specific Conduct and Compliance

• Execute emergency procedures in accordance with hotel standards.
• Comply with required safety regulations and procedures.
• Attend appropriate hotel meetings and training sessions.
• Comply with hotel standards, policies, and rules.
• Comply with hotel uniform and grooming standards.
• Is polite, friendly, and helpful to guests, management, and fellow employees.