Server

The Global Ambassador Hotel is hiring a Server for théa Mediterranean Rooftop Restaurant in Phoenix, AZ (onsite). Join a team that values hospitality, teamwork, and high standards of service in a dynamic, fast-paced dining environment. You will have the opportunity to connect with guests, support smooth restaurant operations, and contribute to an enjoyable experience from greeting through checkout.

Compensation: USD 12 to 12 per hour. Experience required: 2 years.

Benefits

• Competitive compensation
• Comprehensive benefits available for team members working 25+ hours/week, including medical, dental, and vision, and more
• Paid time off eligibility for those working 32+ hours/week
• A dynamic, fast-paced environment where hospitality, teamwork, and excellence are supported

Responsibilities

• Know and follow all TGA policies and procedures
• Welcome and greet guests, making sure they feel comfortable and personally cared for
• Know regular guests by name, preferences, and needs
• Inform guests of specials and menu changes, and offer recommendations guests are likely to enjoy
• Answer questions about food, beverages, and other restaurant services
• Take food and beverage orders and enter them into the point-of-sale system to relay orders to the kitchen and bar
• Know and follow laws for serving alcohol
• Deliver food and beverages from the kitchen and bar to guests in a timely manner
• Complete side work at the start and end of each shift as assigned
• Own your station and maintain clean service areas, ensuring a dining space you would want to use
• Keep stations neat and clean, including checking table-tops, polishing silverware, setting water and wineglasses, wiping bases, checking floors and windowsills, and verifying salt and pepper, candles, and flowers
• Monitor the guest dining experience and ensure satisfaction with food and service
• Respond promptly and courteously to requests
• Prepare final bills, present checks, accept payment, and process credit card charges or make change (if applicable)
• Assist fellow servers and help back servers with clearing and resetting tables as needed
• Thank guests for their visit and invite them to return
• Participate in proactive communication to help avoid and solve operational, HR, and financial issues
• Be available to fill in as directed by the restaurant manager or immediate supervisor to support smooth operations

Requirements

• Minimum of 2+ years in like volume restaurant serving experience with basic knowledge of dining room service procedures
• Ability to speak, read, write, and understand the primary language(s) used in the workplace
• Great personality, desire to serve guests, and enjoyment working as part of a team
• Ability to work in a standing position for long periods (up to 8 hours)
• Ability to safely lift and maneuver trays of food frequently weighing up to 20 to 25 pounds
• Maintain a neat, clean, and well-groomed appearance per TGA standards
• Follow safety procedures closely
• Ability to work holidays and/or weekends