Spa Attendant

Set within the sustainable luxury frame of 1 Hotel Austin, the Spa Attendant helps maintain a calm, pristine spa environment that spans the spa, fitness, and thermal areas. Based onsite in Austin, TX, you will support a seamless luxury experience by keeping spaces immaculate, replenishing amenities, and assisting staff so guests feel welcomed, comfortable, and cared for. This role upholds the brand’s commitment to Good-Natured Service and Brand Pillars while ensuring every guest interaction reflects the 1 Hotels vision.

Responsibilities

• Maintain the highest standards of cleanliness, presentation, safety, and guest service across spa, fitness, and thermal facilities, ensuring areas are impeccably maintained and guests feel welcomed and cared for.
• Consistently provide professional, warm, and engaging service to spa guests, hotel guests, day visitors, and members.
• Support the opening and closing of spa and fitness facilities in accordance with daily operating procedures.
• Maintain cleanliness, organization, and presentation of all spa, fitness, thermal, pool, and relaxation areas throughout the day.
• Service and maintain men’s and women’s locker rooms, ensuring cleanliness, order, and proper stocking of towels, robes, slippers, and amenities.
• Conduct frequent walk-throughs of the spa and fitness facilities to ensure all areas meet luxury brand standards.
• Restock clean linens in designated areas.
• Collect used linens from treatment rooms and public areas and prepare them for laundry pickup.
• Maintain presentation and order of relaxation lounges, thermal suites, pools, and spa public spaces.
• Replenish food, beverage, water, and refreshment stations throughout the spa as required.
• Perform scheduled pool and jacuzzi water testing and complete daily pool plant operating tasks as assigned.
• Monitor spa equipment and facilities, promptly reporting maintenance or safety issues to Spa Leadership or the Manager on Duty.
• Assist therapists, reception, and other spa departments as needed to ensure smooth daily operations.
• Ensure guest comfort by responding promptly and courteously to requests or concerns.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Perform other reasonable duties as assigned by management.

Requirements

• Previous experience in a spa, fitness, wellness, or luxury hospitality environment preferred.
• Strong attention to detail with a commitment to cleanliness, safety, and presentation standards.
• Excellent guest service and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Comfortable performing physical tasks including standing, walking, lifting, and carrying supplies throughout the shift.
• Basic knowledge of spa facilities, thermal areas, pools, and hygiene standards preferred.
• Ability to follow written and verbal instructions accurately.
• Willingness to work flexible schedules including weekends, holidays, and early or late shifts.
• Professional demeanor with a calm, service-oriented attitude.