Substitute House Attendant

The House Attendant supports the day-to-day cleanliness and upkeep of assigned areas, equipment, and guest spaces. This role also supports guest requests such as luggage assistance and item delivery, while following established emergency procedures to help maintain a positive guest experience.

Location

New York, NY (onsite)

Compensation

USD 31 - 42 per hour

Education

High School diploma or equivalent

Key Responsibilities

• Buff marble floors daily in accordance with hotel standards.
• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed.
• Respond to luggage assistance requests in a friendly, efficient, and courteous manner.
• Handle items for Lost and Found according to hotel standards.
• Clean guestrooms as needed.
• Maintain working knowledge of and assist with all emergency procedures.
• Keep hotel equipment in proper working order and store equipment in the designated proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Help ensure overall guest satisfaction.
• Deliver items to guestrooms, including express checkout requests and newspapers where property-specific procedures apply.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Effective communication skills, both verbal and written, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Benefits

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance.
• 401(k) Retirement Plan with employer matching contributions.
• Paid holidays, paid vacation, and paid sick leave (provided in accordance with applicable law).
• Employee Assistance Program (EAP).
• Educational opportunities and tuition reimbursement.
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.
• Washington: 8 paid holidays per year; up to 20 days of paid vacation per year; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
• Colorado: 8 paid holidays per year; up to 20 days of paid vacation per year; 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
• California: 8 paid holidays per year; up to 20 days of paid vacation per year (based on classification and length of service, capped at 1.5x annual accrual rate); Paid Sick Time accrues at 1 hour for every 30 hours worked with carryover up to 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, with no carryover from one anniversary year to the next.

Important Note: The benefits described above may vary for employees based in Washington, Colorado, and California. Eligibility and terms are governed by the applicable CBA and plan documents, and those documents control in the event of any conflict.

Note on Part-Time Positions: The referenced benefits do not apply to part-time positions.

Posting Information

Posted on November 12, 2026. This position will remain open for at least 75 days.