Temporary Night Audit Supervisor

Join Boston Harbor Hotel in Boston, MA onsite as a Temporary Night Audit Supervisor. This role supports smooth overnight operations by balancing nightly revenue, reconciling accounts, and resetting systems for the next day, while also stepping in for Guest Service Agent tasks. You will help keep financial records accurate, contribute to guest satisfaction, and follow sustainability practices through HHM’s EarthView program.

Responsibilities

• Complete bookkeeping activities including balancing accounts and conducting nightly audits.
• Maintain accurate records of room availability and guests’ accounts, manually or via computers.
• Prepare and distribute daily reports.
• Supervise and train any night auditor working the same shift.
• Audit and reconcile cashier activity.
• Resolve guest complaints and concerns by researching the situation and determining effective solutions.
• Monitor guest satisfaction scores and take steps to improve departmental and overall guest satisfaction.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks as needed.
• Respond to guest inquiries and address complaints.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, including wearing protective safety equipment.
• Ensure overall guest satisfaction and complete other duties as requested by management.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Requirements

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge including Excel, plus arithmetic skills.
• FSD is a plus; required within 90 days of employment.
• 1 to 3 years of related experience.

Work Schedule and Physical Requirements

The work schedule varies and may include holidays and weekends. The position requires standing for extended periods, walking, and lifting up to 25 pounds, including bending and reaching.

Compensation

USD 30 to 32 per hour.

Career Growth

Potential career paths include Front Office Supervisor/Accounts Payable or Receivable Clerk and Front Office Manager.