Boston, MA

Hotel Jobs in Boston, MA

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Today

Associate Director of Sales

The Atlas Hotel Boston, MA

Boston, MA

Today

Full time Marketing Administrative Support Associate Director Of Sales

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Job Description

The Atlas Hotel in Boston is seeking an experienced Associate Director of Sales to support the Director of Sales & Marketing in managing sales activities across the hotel. This onsite role partners with Sales, Reservations, Front Office, Guest Experience, and Food and Beverage to drive market awareness, pursue leads, and help the team meet or exceed revenue goals.

In this position, you will oversee day-to-day sales coordination, contribute to group and transient booking efforts, and use reporting tools to manage production, accounts, and space. You will also step in when needed to lead key sales and business review meetings aligned with Highgate Hotel standards.

What you will do

Assist the Director of Sales & Marketing with supervision and administration of Sales Department activities.
Build working knowledge of hotel operations, including Front Office, Guest Experience, Reservations, and Food and Beverage.
Develop and maintain knowledge of company sales policies and SOPs, and help ensure Sales team adherence.
Maintain market awareness to predict revenue opportunities and support proactive strategy development.
Meet or exceed established sales goals.
Support Sales Department operations within the established sales expense budget.
Initiate and follow up on sales leads.
Coordinate group and transient bookings with the goal of maximizing profits.
Maintain an active sales solicitation program.
Attend weekly staff meetings as directed by the Director of Sales & Marketing, following Highgate Hotel standards.
Support sales training administration for the Sales department.
Assist with timely preparation of required reports.
Assist with administration of weekly sales meetings according to Highgate Hotel standards.
Review the KRA process with the Director of Sales & Marketing to help ensure deadlines are met.
Coordinate non-group transient sales and catering solicitations to maximize overall profit.
Assist with employee and manager performance appraisals per Highgate Hotel SOPs.
Motivate, coach, counsel, and discipline the Sales team according to Highgate Hotel SOPs.
Monitor production of top accounts, evaluate market trends, and help ensure accountability within each Sales team territory.
In the absence of the Director of Sales & Marketing, conduct the daily Highgate Hotel Business Review (HHBR) meeting with Sales, operations, and the General Manager.
Assist with hiring and development of Sales Department employees and managers.
Apply Highgate Hotel sales policies and selling techniques with emphasis on maximizing occupancy, Average Daily Rate (ADR), and Banquet and Catering revenues.
Review meeting planner evaluations with the Director of Sales & Marketing to help ensure issues are addressed.
Conduct professional, thorough site inspections with clients, and ensure Sales Managers complete thorough site inspections.
Help develop strategies to increase share from competitors when revenue penetration goals are not being met.
Use the property’s computerized sales management system to manage business activities, including reports, entering business, blocking space, and building accounts.
Monitor Sales incentive plans and support staff understanding of potential earnings and benefits, including timely processing and payment.
Support Sales Managers with planning and executing sales trips per quarterly KRAs and the Sales budget, including preplanning, scheduling appointments, and making sales calls.
Support end-of-month report preparation per Highgate Hotel SOP, including explaining components and analyzing results with the DOSM.
Assist with preparation of the annual budget and annual Marketing Plan.
Assist with monthly reforecasting and help ensure accuracy within a 5% margin of error.
Meet and greet onsite contacts.
Attend all-employee meetings and other functions as required by management.
Abide by Prime Selling Time (PST) and understand GDS systems.
Develop networking opportunities through community and professional associations, activities, and events.
React to negative market trends by implementing blitzes or catering promotions.
Handle inquiries as part of the Inquiry Day Program.

What you bring

At least 5 years of progressive hotel sales experience; or 4 years of college and at least 3 years of related experience; or 2 years of college and at least 4 years of hotel sales experience.
A valid driver’s license in the applicable state.
Proficiency with Windows, approved spreadsheets, and word processing.
Ability to work long hours sometimes.
Light work requirements including exerting up to 20 pounds occasionally and up to 10 pounds frequently or constantly to lift, carry, push, pull, or move objects.
Strong verbal and written communication with employees and guests.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Skill in multitasking and prioritizing to meet deadlines.
Attend required hotel meetings and trainings and maintain regular attendance in line with Highgate Hotel Standards.
Maintain a high standard of personal appearance and grooming aligned with luxury hospitality expectations.
Ability to comply with Highgate Hotel Standards and regulations that support safe and efficient operations.
Capability to anticipate, prevent, identify, and solve problems as necessary.
Ability to understand and evaluate complex information and data from multiple sources to meet objectives.
Detail-oriented approach with ability to handle confidential information.
Willingness to perform other duties as requested by management.

Technologies

Windows
GDS systems

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year (based on classification and length of service); Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year (based on classification and length of service); 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California: 8 paid holidays per year; up to 20 days of paid vacation per year (based on classification and length of service, capped at 1.5x annual accrual rate); non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off (based on length of service capped at 192 hours of combined PST and CTO); Paid Sick Time accrues at 1 hour for every 30 hours worked, with unused time carried over up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary with no carryover to the next year.

Location: Boston, MA (onsite)

Experience: At least 5 years

Posting date: Posted on 10/21/2026 and will remain open for at least 75 days.

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14d ago

Doorperson

The Colonnade Hotel Boston, MA

Boston, MA

14d ago

$26 - $26/hr Full time Customer Service Doorperson Guest Services

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Job Description

As a Doorperson at The Colonnade Hotel in Boston, MA, you will serve as a welcoming presence at the hotel entrance and help ensure smooth arrivals and departures for guests and visitors in the Back Bay area.

Key Responsibilities

Meet and greet guests and visitors upon arrival.
Assist guests with luggage, as needed.
Park vehicles and help maintain curbside traffic flow at the hotel entrance.
Provide assistance with directions and help secure transportation.

Required Qualifications

Ability to lift heavy objects up to 50 pounds at all times.
Valid drivers license and ability to drive standard transmission vehicles.
Proven exceptional customer service skills and ability to maintain a professional demeanor at all times.
Prior hospitality experience preferred.
Ability to stand for long periods of time outside.

Compensation

USD 26 - 26 per hour

Benefits

Medical insurance (including massage benefits), plus Dental and Vision coverage.
Short Term and Long Term Disability.
Life Insurance.
Education and training programs, including tuition reimbursement.
401(k).

Position Details

Location: Boston, MA (onsite)
Schedule: Full-time position with varied shifts

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1mo ago

Engineer (Hotel Maintenance)

The Whitney Hotel Boston, MA

Boston, MA

1mo ago Closed

Full time Electrical Engineering Facilities Management Hotel

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Whitney Hotel is seeking an Engineer to support consistent hotel operations through preventative maintenance and repairs, while maintaining a warm and guest-focused service approach.

Responsibilities

Conduct room inspections and identify repair needs.
Install or repair sheetrock and other wall coverings.
Paint designated areas and items.
Install and repair basic electrical fixtures, including replacing light switches, receptacles, light bulbs, and fixtures.
Repair furniture.
Install, replace, and program televisions.
Perform minor plumbing functions.
Replace and repair heating and cooling pumps, and complete preventative maintenance on units.
Trace and repair all types of water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive maintenance records.
Perform and maintain work to local, state, and Federal codes.
Monitor guest satisfaction scores and work toward improving departmental and overall guest satisfaction.
Work as a bell attendant when staffing shortages occur or during peak check-in and check-out periods.
Follow Service Recovery Guidelines.
Practice safe work habits, wear protective safety equipment, and comply with MSDS and OSHA standards.
Ensure overall guest satisfaction and perform other duties as requested by management.

Requirements

High School diploma; trade school course work in a related field preferred.
Previous engineer/maintenance experience or equivalent training required.

Work Location and Schedule

This role is onsite in Boston, MA. Work schedule varies and may include holidays and weekends, along with alternate shifts.

Physical Requirements

The position requires frequent standing for extended periods and regular walking, pushing, and lifting up to 50 pounds. Additional physical activities may include bending and reaching, kneeling, stooping, crawling, and climbing.

Benefits

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Growth Path

Engineering Supervisor
Chief Engineer
Area Chief Engineer

Our Beliefs

People Are Our Capability
Hearts That Serve
Only Excellence
Stay Nimble
Own It

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1mo ago

Temporary Night Audit Supervisor

Boston Harbor Hotel Boston, MA

Boston, MA

1mo ago Closed

$30 - $32/hr Full time Accounting Administrative Support Auditing

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Join Boston Harbor Hotel in Boston, MA onsite as a Temporary Night Audit Supervisor. This role supports smooth overnight operations by balancing nightly revenue, reconciling accounts, and resetting systems for the next day, while also stepping in for Guest Service Agent tasks. You will help keep financial records accurate, contribute to guest satisfaction, and follow sustainability practices through HHM’s EarthView program.

Responsibilities

Complete bookkeeping activities including balancing accounts and conducting nightly audits.
Maintain accurate records of room availability and guests’ accounts, manually or via computers.
Prepare and distribute daily reports.
Supervise and train any night auditor working the same shift.
Audit and reconcile cashier activity.
Resolve guest complaints and concerns by researching the situation and determining effective solutions.
Monitor guest satisfaction scores and take steps to improve departmental and overall guest satisfaction.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Input and update financial information into the BRAINS network.
Check guests in/out and perform Guest Service Agent tasks as needed.
Respond to guest inquiries and address complaints.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, including wearing protective safety equipment.
Ensure overall guest satisfaction and complete other duties as requested by management.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Requirements

High School diploma or equivalent preferred.
Previous night audit/accounting experience or equivalent training required.
Computer knowledge including Excel, plus arithmetic skills.
FSD is a plus; required within 90 days of employment.
1 to 3 years of related experience.

Work Schedule and Physical Requirements

The work schedule varies and may include holidays and weekends. The position requires standing for extended periods, walking, and lifting up to 25 pounds, including bending and reaching.

Compensation

USD 30 to 32 per hour.

Career Growth

Potential career paths include Front Office Supervisor/Accounts Payable or Receivable Clerk and Front Office Manager.

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1mo ago

On-call Guest Services Representative

Seaport Hotel Boston, MA

Boston, MA

1mo ago Closed

$33 - $33/hr Full time Customer Service Front Desk Guest Relations

This position is no longer accepting applications (closed Sep 28, 2026).

Job Description

At Seaport Hotel in Boston, MA, the On-call Guest Services Representative helps set the tone for every stay by delivering attentive, responsive support from arrival through departure. This role often becomes the first and last point of contact for guests, representing the hotel with professionalism while coordinating key parts of their experience.

As part of the Guest Services team, you will interact with guests across a range of needs, handle reservations and requests, and step in to resolve problems. The position includes evening and overnight on-call coverage, with an added shift differential for overnight hours.

Key Responsibilities

Engage with guests across a variety of job functions
Represent the hotel and serve as the primary first and last impression for guests
Use empowerment and decision-making to improve the guest experience and create a positive impression
Anticipate guest needs and deliver service beyond guest expectations
Report directly to the Guest Services Management team
Provide a high level of attention to detail with frequent guest contact
Help guests navigate every aspect of their stay
Handle check-ins
Handle reservations
Handle special requests
Provide concierge services
Perform guest problem resolution
Collaborate with cross-department teams to support a strong guest experience

Required Qualifications

Flexibility to work evening shifts (3:00 PM to 11:30 PM) and overnight shifts (11:00 PM to 7:30 AM), including weekends
At least one year of hospitality, guest service, or related experience
Strong English communication skills
Passion for creating exceptional guest experiences
High school diploma or equivalent preferred
Bachelor’s degree viewed as an added advantage
Dependable team player who enjoys connecting with people
Ability to deliver outstanding service and anticipate guest needs
Ability to adapt quickly to unexpected challenges

Compensation & Benefits

Hourly pay: USD 33 - 33 per hour
Additional shift differential: provided for overnight hours

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2mo ago

Maintenance Engineer

Lenox Hotel Boston, MA

Boston, MA

2mo ago Closed

$24 - $26/hr Full time Facilities Management Guest Relations Hospitality

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

Lenox Hotel in Boston, MA is looking for a Maintenance Engineer to help keep the property running smoothly, from guest spaces to back-of-house systems. This onsite role comes with a competitive hourly rate and a benefits package designed to support you and your family, including medical coverage after 90 days, paid leave programs, and employer-paid life and AD&D insurance.

What you’ll be doing

You will provide preventative maintenance and repairs across the hotel, supporting guest experiences throughout:

Common areas, meeting spaces, restaurants, bars, fitness center, and hotel guestrooms
Ongoing oversight and maintenance of mechanical equipment and systems, including HVAC, plumbing, and electrical
General property upkeep and responsive problem-solving as issues come up

Day-to-day work also includes strong teamwork and communication. You will interact with hotel guests, assist with hotel vendors, and collaborate with multiple departments including the front desk, food and beverage, and housekeeping.

Schedule and shift details

Maintenance Engineers may work a variety of shifts, including days, nights, weekends, and holidays
A flexible schedule is required
Candidates with availability to work 3pm–11pm are encouraged to apply

What we need from you

1+ years of maintenance experience preferred
Ability to lift up to 50 lbs
At times, ability to reach, lift, carry, push, pull, grasp, manipulate, or otherwise move objects
Occasional bending, squatting, navigating stairs and ladders, twisting, and turning
Ability to stand for up to six (6) hours at a time
Multi-lingual skills are a plus
Flexible availability covering days, nights, weekends, and holidays

Benefits at Lenox Hotel

Competitive Salary: USD 24–26 per hour
Medical & Dental Insurance: excellent and affordable options offered after 90 days
Paid parental and medical leave program
Life, AD&D, and EAP: provided and paid 100% by the company
401(k) after completing 90 days, with generous employer match

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2mo ago

Overnight Guest Services Agent

Giri Hotel Management Boston, MA

Boston, MA

2mo ago Closed

$23+/hr Part time Customer Service Front Desk Guest Services

This position is no longer accepting applications (closed Sep 4, 2026).

Job Description

Giri Hotel Management is hiring a Part Time Overnight Guest Services Agent in Boston, MA for an onsite role at Hotel Ivy Boston. This position supports the guest experience during overnight hours by handling reservations, check-in and check-out, payments, and guest requests with clear, friendly communication.

In this overnight capacity, you will be the first point of contact for arriving and departing guests, as well as a key support for maintaining smooth operations between shifts. The schedule is 16 to 24 hours per week, with weekends and holidays included.

What you’ll do

Manage online, phone, and in-person room reservations, including when volume is high
Welcome guests and complete check-in and check-out procedures
Distribute room keys and explain the hotel’s amenities
Take payment and resolve payment discrepancies
Respond to guest issues and complaints in a friendly and timely manner
Explain local amenities and attractions to guests
Coordinate with other staff to help ensure guest rooms meet hotel standards and support special guest requests
Keep workstations and equipment clean, organized, and in good working order
Follow training procedures and standard operating procedures while performing assigned duties
Assist other departments when necessary
Perform other duties as assigned, requested, or deemed necessary by management

What you bring

High school education or equivalent experience
1 or more full years of employment experience in a related position
Ability to work onsite at the hotel location
Proficiency in English
Willingness to learn new technology platforms
Ability to stand at the front desk for long periods
Ability to lift/push up to 50 lbs of guest luggage, limited
Ability to work independently
Ability to maintain a friendly, cheerful, and courteous demeanor at all times
Previous customer-facing experience preferred
Knowledge of the Microsoft suite preferred
Second language is a plus, preferably Spanish or French