Banquet & Events Manager

The Banquet & Events Manager will coordinate and supervise booked group events at The Atlas Hotel in Boston, onsite, ensuring profitable operations and high-quality service from turnover through execution while cultivating opportunities for repeat business.

Responsibilities

• Draft, review, and approve all Banquet Event Orders in line with client requirements and internal operating standards.
• Prepare and submit required reports in a timely manner.
• Follow up on turnovers within 24 hours via telephone and written correspondence.
• Develop, maintain, and update rooming lists and VIP lists as required for group business.
• Coordinate all event logistics from turnover through execution, ensuring accurate communication of timelines, setups, and requirements across all departments.
• Stay current on meeting room setups, capacities, and sleeping room configurations to support event planning and execution.
• Maintain trace files as needed.
• Collaborate with Sales Managers and Meeting Planners to ensure a seamless transition from contract to execution.
• Act as the primary point of contact for clients during planning and execution phases of events.
• Lead pre-convention and pre-event meetings with clients and internal teams to confirm all event details.
• Maintain ongoing client communication and follow-up to ensure satisfaction and identify opportunities for repeat business.
• Oversee all aspects of the daily operation of the hotel banquet operation.
• Supervise all hourly banquet associates.
• Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOPs.
• Respond to guest complaints in a timely manner.
• Work closely with Sales Managers and keep them informed of issues as they arise.
• Keep the immediate supervisor fully informed of all problems or matters requiring attention.
• Coordinate and monitor all phases of Loss Prevention in the banquet operation.
• Ensure preparation of required reports, including payroll, revenue, employee schedules, and quarterly action plans.
• Monitor quality of service in banquet operations.
• Ensure compliance with local liquor laws and health and sanitation regulations.
• Ensure compliance with SOPs.
• Ensure compliance with requisition procedures.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Understand and be able to prepare payroll and tip distribution.
• Actively be involved in and/or conduct departmental and hotel training to maintain service standards.
• Coordinate all banquet-related food and beverage requirements with the appropriate departments.
• Keep kitchen informed of accurate counts for plating.
• Review menu/service with sales managers and banquet chef.
• Maintain up-to-date details on banquet functions and communicate to supervisors.
• Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
• Make personal contact with guests and assist them with any requests.
• Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
• Requisition liquor, etc. for banquet bars.
• Ensure safety, sanitation, and cleanliness of service areas.
• Oversee banquet set-up.
• Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
• Conduct pre-shift meetings when appropriate and communicate all relevant pass-on information.
• Control and maintain all service equipment; write service requests as necessary.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Understand and be able to prepare payroll information and reports.
• Ensure consistency with departmental opening and closing procedures.
• Attend pre-shift meetings when appropriate and communicate all relevant pass-on information.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Carry a phone with a Relay option at all times; operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff, ensuring proper radio etiquette within the department.
• Ensure overall guest satisfaction.
• Perform additional tasks assigned by management to enhance the guest experience.

Requirements

• Minimum two years of progressive experience in a hotel or a related field.
• High school diploma required.
• Previous supervisory responsibility preferred.
• Proficiency in Windows, company approved spreadsheets, and word processing.
• Strong knowledge of service standards and different service types (French, Russian, etc.).
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
• Flexible with long hours and varying shifts.
• Medium work with the ability to lift up to 50 pounds occasionally and up to 20 pounds frequently.
• Effective verbal and written communication with employees and guests in a courteous, service-oriented manner.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Strong multitasking and prioritization skills to meet deadlines.
• Approach all interactions with guests and employees in a courteous, service-oriented manner.
• Attend all hotel required meetings and trainings.
• Regular attendance in compliance with Highgate Hotel Standards, with scheduling varying by hotel needs.
• Maintain a high standard of personal appearance and grooming aligned with luxury hospitality expectations.
• Adhere to Highgate Hotel Standards and regulations to promote safe and efficient operations.
• Effective in handling problems, including anticipating, preventing, identifying, and solving issues as necessary.
• Ability to analyze complex information from various sources to meet objectives.
• Willingness to cross-train in other hotel-related areas.
• Detail-oriented with the ability to handle confidential information.
• Maintain a warm, friendly, and polished demeanor at all times.

Technologies

• Windows
• Company approved spreadsheets
• Word processing

Compensation Type

Yearly

Overview

Step into the future of hospitality at The Atlas Hotel in Boston. This property pairs local connectivity with global inspiration, combining hospitality with thought leadership. As part of the ground floor team at this brand-new opening, you will help shape unforgettable moments at the crossroads of research, hospitality, and inspiration, where every day presents a new opportunity.