Overnight Guest Services Agent

Giri Hotel Management is hiring a Part Time Overnight Guest Services Agent in Boston, MA for an onsite role at Hotel Ivy Boston. This position supports the guest experience during overnight hours by handling reservations, check-in and check-out, payments, and guest requests with clear, friendly communication.

In this overnight capacity, you will be the first point of contact for arriving and departing guests, as well as a key support for maintaining smooth operations between shifts. The schedule is 16 to 24 hours per week, with weekends and holidays included.

What you’ll do

• Manage online, phone, and in-person room reservations, including when volume is high
• Welcome guests and complete check-in and check-out procedures
• Distribute room keys and explain the hotel’s amenities
• Take payment and resolve payment discrepancies
• Respond to guest issues and complaints in a friendly and timely manner
• Explain local amenities and attractions to guests
• Coordinate with other staff to help ensure guest rooms meet hotel standards and support special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Follow training procedures and standard operating procedures while performing assigned duties
• Assist other departments when necessary
• Perform other duties as assigned, requested, or deemed necessary by management

What you bring

• High school education or equivalent experience
• 1 or more full years of employment experience in a related position
• Ability to work onsite at the hotel location
• Proficiency in English
• Willingness to learn new technology platforms
• Ability to stand at the front desk for long periods
• Ability to lift/push up to 50 lbs of guest luggage, limited
• Ability to work independently
• Ability to maintain a friendly, cheerful, and courteous demeanor at all times
• Previous customer-facing experience preferred
• Knowledge of the Microsoft suite preferred
• Second language is a plus, preferably Spanish or French

Tools and technology

• Microsoft suite
• DailyPay

Compensation and benefits

$23 per hour

• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend and receive extra pay when they join the team
• Bonuses for name recognition and guest score
• Opportunities to grow with one of the fastest-growing hotel companies

How to apply

Apply HERE. Applications submitted through any other channel will not be considered.