Banquet Setup/Breakdown

The Banquet Setup/Breakdown role at Spartanburg Hotel supports banquet personnel by handling operational items and materials to help deliver exceptional guest service aligned with Marriott standards under the franchise of Mainsail Lodging & Development.

Job Location

Spartanburg, SC (onsite)

Key Responsibilities

• Acknowledge guests in all public spaces with a warm and friendly greeting
• Assist with banquet operations, including setting up tables and chairs
• Follow scheduled shifts and comply with break and lunch requirements
• Report light outages, broken equipment, or room discrepancies to a manager, with close attention to hallway areas
• Assist guests with special requests
• Communicate with the manager regarding inventory needs, including chairs, tables, and banquet linens
• Maintain professional communication while using technology
• Respect guests, team members, and management by maintaining a positive, friendly attitude
• Interact with guests and share hotel knowledge using personalization, such as using the guest name
• Maintain guest confidentiality in accordance with all hotel procedures
• Report suspicious activity or unusual items in rooms
• Report irregular guest behavior in public areas and/or in rooms
• Take initiative and handle assigned tasks with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and organization in work areas, including closets, carts, and the housekeeping office
• Perform other duties as management requests to support guest service

Required Qualifications

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology (e.g., tablets, iPads)
• Corrected vision to normal range
• Ability to communicate clearly
• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to work long hours as needed
• Ability to lift/push/pull 50 lbs
• Make sound judgments quickly
• Work on multiple tasks while making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Ability to manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to handle workplace challenges by anticipating, preventing, identifying, and solving problems as necessary

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred

Technologies

• Tablets
• iPads

Physical Demands

• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to work long hours as needed
• Ability to lift/push/pull 50 lbs
• Ability to communicate clearly
• Corrected vision to normal range

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks while making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to handle workplace challenges by anticipating, preventing, identifying, and solving problems as necessary