Bell Person

This on-site Bell Person position at Naples Bay Resort & Marina in Naples, FL focuses on delivering a welcoming guest experience, assisting with luggage, and guiding guests to their rooms.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by staying engaging and showing sincere interest
• Welcome every guest to the hotel as the bell person and guest services attendant
• Open doors for guests arriving by motor vehicle and greet them upon arrival
• Escort and orient guests to the front desk for check-in
• During check-in, accompany guests and their luggage to their room while describing hotel amenities and fun facts
• Collaborate with fellow attendants to deliver a personalized experience and proactively open doors for all guests
• Assist the lobby attendant in keeping the entrance area clean and organized
• Be the difference for guests and employees by going beyond the norm

Requirements

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus
• Strong problem-solving abilities
• Ability to work effectively in a team environment
• Pleasant and helpful personality
• Must be able to stand for a full shift and move between the valet lot and various hotel areas
• Desire to make an impact on other people
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays