Dining & Activities - Reservations Agent

The Dining & Activities Reservations Agent supports Broadmoor high-end guest and Member itineraries by coordinating luxury dining, spa, tennis, golf, transportation, and third-party experiences. The position is conducted onsite in Colorado Springs and includes structured training from Level I through Level III while maintaining Forbes Five-Star and AAA Five-Diamond standards.

Role Overview

In this position, you will manage reservations and itinerary details with a hospitality-first approach. You will confirm schedules, communicate with guests using luxury-aligned etiquette, and collaborate with multiple departments to ensure every aspect of a guest’s plan is accurate, complete, and privacy-compliant.

Key Responsibilities

• Maintain in-depth knowledge of all Food & Beverage outlets, including hours, dress codes, menus, seating availability, dietary restrictions, special events, and private cabanas.
• Process restaurant bookings, afternoon tea reservations, and in-room dining requests.
• Schedule and confirm specialized resort activities such as golf, tennis, spa treatments, excursions, and third-party vendor experiences.
• Cross-check master guest itineraries for accuracy and ensure all details align with the final schedule.
• Respond promptly to phone calls, emails, and chat messages using luxury-aligned etiquette.
• Confirm final schedules through the guest’s preferred communication channel, including email, text, or phone.
• Coordinate with Front Office, F&B outlets, Spa, and Sales teams to relay special requests, VIP arrivals, and dietary needs.
• Protect guest information through strict data privacy practices, including PCI compliance for financial transactions and HIPAA adherence for spa or wellness records.
• Attend departmental meetings as scheduled.
• Input guest itineraries while cross-checking reservations and details.
• Ensure compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards of excellence, including Forbes Travel Guide and AAA Five-Diamond criteria.
• Develop ongoing knowledge of The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Complete additional duties and responsibilities as required.

Required Skills and Qualifications

• One year from college or technical school.
• Previous experience in hospitality, call center, front office, or reservations is highly preferred; an equivalent combination of relevant education and professional background will be considered.
• Excellent verbal and written communication skills with a polished, professional demeanor.
• Strong sales-oriented mindset and exceptional attention to detail.
• Ability to use Microsoft Office for documentation and email communication, and familiarity with property management or reservation software.
• Motivated team player who collaborates seamlessly and maintains positive energy.
• Excellent negotiation and conflict resolution skills, with the ability to work in a fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule including weekends and holidays based on the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.

Training and Skill Levels

• Skillset Level I: Dining Reservations
• Skillset Level II: Dining, Tennis/Pickleball, Golf, Transportation, Third-Party Activities
• Skillset Level III: Dining, Spa, Tennis/Pickleball, Golf, Transportation, Third-Party Activities

Technologies

• Microsoft Office
• Property management or reservation software

Compensation and Benefits

Pay: USD 17 to 19 per hour.

• Comprehensive health and dental insurance
• A 401(k)-retirement plan
• Exclusive local discounts
• Professional growth
• Mentorship from top industry experts

Why Choose The Broadmoor

• Join a long-running Five-Star, Five-Diamond resort with comprehensive benefits, professional growth, and mentorship from top industry experts.
• Benefits package: comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts (see comprehensive list of benefits).
• Career development: hands-on development and training to support seasonal positions or long-term career paths.

Application Notes

• Your application will not be penalized for redacting or removing age-identifying information (such as age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page and may close sooner if filled. If necessary, it will remain open until it is filled.