Director of Housekeeping

The role directs and oversees Housekeeping operations on site in Washington, DC, supervising Managers and team members to support profitability, guest satisfaction, and associate development.

Responsibilities

• Engage guests and associates with attentiveness, friendliness, courtesy, and a service oriented demeanor.
• Maintain consistent attendance in line with Rebel Hotel Company standards based on hotel needs.
• Uphold professional appearance and grooming standards, follow the dress code, and wear a nametag as required.
• Adhere to Rebel Hotel Company standards and regulations to promote safe and efficient hotel operations.
• Maintain applicable certifications for the role, including CPR and First Aid, as required.
• Oversee hotel operations in the General Manager's absence to maintain continuity.
• Apply Rebel and Brand training to support personal and professional development.
• Collaborate with Department Heads to understand each position and its impact on hotel operations.
• Foster an environment where Associates can make empowered decisions to enhance Guest Satisfaction; follow up on outcomes with the appropriate Department Head.
• Assist the Director of Rooms in creating financial reports as required by the Corporate Office.
• Maintain compliance with Union regulations and stay current on Union changes and agreements.
• Meet corporate deadlines and those set by the General Manager.
• Participate in required Manager on Duty coverage as scheduled.
• Oversee service standards training in Housekeeping using the steps to effective training.
• Promote a positive, team oriented environment focused on the guest through Associate development and motivation.
• Support the Director of Rooms in complying with Preventative Maintenance and Deep Cleaning Programs via daily or weekly room inspections with the Property Engineer.
• Ensure Associates consistently provide attentive, friendly, courteous, and efficient service in interactions with Guests, Management, and colleagues.
• Be familiar with Housekeeping SOPs and maintain professional relationships with Managers, Associates, and other departments.
• Ensure fair and equitable treatment of Associates in accordance with Rebel Hotel Company SOPs.
• Complete required corporate training modules and become certified to train others as needed.
• Be present in public areas during peak times to greet Guests and offer assistance as needed.
• Attend all scheduled on site meetings when scheduled.

Requirements

• Minimum five years of progressive managerial experience in the Rooms Department covering Housekeeping operations.
• At least two years of experience as an assistant department head in a unionized housekeeping department.
• Experience working with Hotel Unions.
• Proficiency with Windows Operating Systems and various property and operations management systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Proven ability to work well in stressful, high pressure situations and maintain composure under pressure.
• Strong problem solving skills including anticipating, preventing, identifying, and resolving workplace issues.
• Ability to assimilate complex information from multiple sources and adjust to meet constraints.
• Effective listening, comprehension, clarification, and resolution of concerns from coworkers and Guests.
• Ability to work with financial information and perform basic arithmetic functions.
• Clear and effective communication of information and ideas.
• Fire Safety Director Certification preferred.
• Union experience is required.

Technologies

• Windows Operating Systems

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off

Working Conditions / Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type

• Full-Time

Work Location

• On-Site, In-Person Position