Executive Housekeeper/Mgmt

The Executive Housekeeper/Mgmt role with Hotel Equities, onsite at the Sheraton Northbrook Hotel in Northbrook, Illinois, oversees the housekeeping team to maintain clean, well-appointed guest rooms and to coordinate with other hotel departments in support of service and brand standards.

Responsibilities

• Supervise room attendants to ensure prompt, efficient cleaning of guest rooms.
• Verify daily progress by reviewing attendants' worksheets and updating the front desk.
• Manage short notice room-change requests and ensure timely completion.
• Inspect check-out and stay-over rooms after cleaning to ensure adherence to standards.
• Maintain daily records of checkouts and stay-overs; submit to housekeeping each day.
• Conduct inspections to monitor room quality and document findings.
• Prepare maintenance work orders for furniture and fixture repairs or replacements.
• Follow up to ensure maintenance orders are completed.
• Monitor room status and communicate changes to room cleaners.
• Inspect VIP rooms and early morning make-up rooms as required.
• Prioritize cleaning based on guest requests, including VIP and checkout rooms.
• Check floor linen closets daily for cleanliness, supplies, and linen levels.
• Ensure carts are stored properly and vacuums are emptied at day end.
• Assist in quarterly linen inventory and keep linen chutes securely locked.
• Coordinate housekeeping activities with front desk, engineering, banquet, and room services.
• Provide courteous, efficient service while upholding company standards.
• Assist in training and guiding new department associates.
• Ensure compliance with housekeeping quality standards, policies and procedures.
• Collaborate with other departments to improve communication and guest satisfaction.
• Assist in maintaining an optimal room inventory to support revenue and guest expectations.

Requirements

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt brand processes and standards.
• Most tasks are performed indoors in a climate-controlled environment.
• Walking and standing for the majority of the workday; duration varies by task.
• Must be able to walk and direct staff for extended periods.
• Ability to reach other hotel departments in a timely manner.
• Lift up to 15 pounds on a regular basis.
• Push and pull carts and equipment weighing up to 250 pounds on occasion.
• Ability to work in limited spaces; bend, stoop, squat and stretch as needed.
• Requires grasping, writing, standing, walking, repetitive motions, bending, climbing, and adequate vision.
• Continuous talking and listening to communicate with guests, supervisors and staff.
• Vision and depth perception; manual dexterity to operate required equipment.

Benefits

• Salary: USD 70,000 – 80,000 per year.
• Health, dental and vision insurance; short-term and long-term disability; supplemental life insurance; flexible savings account.
• 401(k) plan with up to 5% company match.
• Vacation time: 80 hours in the first three years of service.
• Sick time: 1 hour accrued per 30 hours worked.
• Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
• Career growth opportunities and manager training program.
• Reduced room rates across the portfolio.
• Third party perks such as movie tickets and attractions.
• Access to our Talent team to support career goals.

Other

• Passion for people and service.
• Strong communication skills for interactions with guests and colleagues.
• Reading and writing abilities for paperwork and information updates.
• Basic math skills for handling cash or credit.
• Problem-solving, motivation, and training abilities.
• Flexible schedule availability, including nights, weekends and holidays.