F&B Supervisor

Benefits and Culture

Join Renaissance Las Vegas Hotel, an onsite, smoke-free, non-gaming property in Las Vegas with 548 rooms. You’ll be part of a modern, stylish environment featuring ENVY Steakhouse and guest programming that includes 50-minute fitness classes, Kona Craft Beer, and a complimentary in-room arrival amenity for guests. This role offers a competitive hourly wage and the opportunity to contribute to a guest-centered operation renowned in the market.

Compensation: USD 21 per hour

Responsibilities

• Model integrity, honesty and brand values to support the culture and mission of Starbucks.
• Maintain composure during peak periods or unusual events to uphold standards and set a positive example for the shift team.
• Anticipate guest and store needs by monitoring the environment and cues from customers.
• Relay information to the manager so the team can respond and maintain the Third Place atmosphere on each shift.
• Support new partner training with constructive coaching and feedback; provide performance insights to the store manager.
• Identify changes in partner morale or performance and communicate them to the store manager to sustain a positive team environment.
• Foster a positive learning environment through clear, timely, and respectful coaching on shift to drive operational excellence.
• Deliver consistent, customer-first service by engaging with guests and addressing their needs.
• Build positive relationships with the shift team by understanding individual motivation and concerns.
• Oversee store operations during scheduled shifts and organize opening and closing duties as assigned.
• Adhere to Starbucks operating policies and procedures, including cash handling and safety and security measures, to protect the team during each shift.
• Follow cash management policies and ensure the shift team maintains proper cash handling practices.
• Monitor baristas during the shift to ensure delivery of high-quality customer service for all guests.
• Maintain regular and consistent attendance and punctuality.

Requirements

• Minimum 3 years of progressive experience in a Starbucks Store or related field; or a 4-year college degree with at least 3 years of related experience; or a 2-year college degree with 4 or more years of related experience.
• Proficient in Windows, company-approved spreadsheets and word processing.
• Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws and regulations.
• Ability to work long hours as needed.
• Physical ability to exert up to 50 pounds occasionally and up to 20 pounds frequently or constantly to lift, push, pull or move objects.
• Effective verbal and written communication with all levels of staff and guests in a friendly and service-oriented manner.
• Skilled in listening to and clarifying concerns raised by employees and guests.
• Capability to multitask and prioritize departmental functions to meet deadlines.
• Maintain a courteous and service-oriented approach in all interactions with guests and colleagues.
• Attend all hotel required meetings and trainings.
• Participate in Manager on Duty coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling needs.
• Maintain a professional appearance and grooming standards, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to promote safe and efficient operations.
• Stay productive by identifying problem areas and contributing to solutions.
• Effectively handle problems by anticipating, preventing, identifying and solving issues as they arise.
• Ability to understand and evaluate complex information from multiple sources to meet objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.