Stewarding Supervisor

Join The Langham Hotel’s Food & Beverage team in Pasadena, CA, where the Stewarding operation supports clean, reliable service every day. In this onsite Stewarding Supervisor role, you’ll oversee stewarding colleagues, help maintain back of house standards, and contribute to inventory control and day-to-day readiness across kitchens, banquet areas, and ware washing spaces.

What you’ll do

• Support the Executive Steward and Stewarding Assistant Manager with administrative duties.
• Lead and coach a stewarding team, including Stewarding Attendants and Pot Washers.
• Run regularly scheduled inventories and maintain consistent control of par stock.
• Maintain cleanliness in back of house Food & Beverage areas, including silverware, cutlery, and glassware.
• Complete daily line-ups with colleagues to share events and information.
• Ensure colleagues arrive on time for scheduled shifts in clean and correct uniform, following up on tardiness or failure to sign in or out.
• Review kitchen and banquet set-ups to ensure they are completed accurately and on time.
• When required, coordinate timely delivery of food and supplies to the correct location.
• Conduct Individual Development Discussions and Performance Reviews on a monthly basis.
• Handle Performance Discussions for Stewarding Colleagues, ensuring Progressive Corrective Action forms are completed correctly and forwarded to the Stewarding Manager.
• Ensure operating equipment is in solid working condition, properly stored, and cleaned and handled correctly to prolong use.
• Monitor and enforce hygiene standards according to hotel requirements.
• Maintain inventory and partner with Engineering on breakage prevention control.
• Ensure F&B outlets are efficiently equipped and that equipment is handled properly during daily operation.
• Maintain inventory and coordinate distribution of the “big four” items: china, glassware, and silver, including visual inspection for cleanliness, storage, and safe transportation.
• Perform general and routine cleaning tasks using standard hotel cleaning products to meet health standards.
• Report for duty as scheduled by your direct supervisor according to operating hours.
• Support maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Direct staff to maintain cleanliness across kitchens, storage areas, dumpster, loading dock, banquet areas, and ware washing areas, managing the general cleaning schedule to meet or exceed health inspection requirements.

What you bring

• Thorough knowledge of Food and Beverage outlet operations, including supervisory aspects, service techniques, guest interaction, and foods and beverages.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and associates.
• Patience, tact, and diplomacy to defuse anger and gather accurate information to resolve problems.
• Ability to work under pressure and manage stressful situations during busy periods.
• Team leadership skills to foster teamwork and motivate others to sustain performance levels.
• Flexible scheduling availability, including AM and PM shifts, weekends, and holidays.
• Ability to work closely with the Head Chef on department development aligned with divisional objectives.
• Ability to obtain any government-required license or certificate. CPR Certification and/or First Aid Training preferred.
• High School diploma required; Degree in Hotel and Restaurant Management preferred.
• 1+ years of experience.

Compensation and benefits

USD 30–32 per hour (onsite in Pasadena, CA).

• 401(k) with 4% match
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid training
• Paid jury duty
• Parental leave
• Tuition reimbursement
• Employee discount
• Pet insurance
• Referral program
• Retirement plan

Physical demands and special skills

• Standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, and walking are required; considerable repetitive hand and wrist motion related to pouring drinks and shaking with shakers.
• Ability to lift and carry up to 50 pounds.
• Standing for 90% of the work shift is required.
• Must be able to work a flexible schedule, including AM and PM shifts, weekends, and holidays.
• Closely work with the Head Chef on development of the department according to divisional objectives.