Front Desk Agent

At James Newbury Hotel in Coxsackie, NY, the front desk sets the tone for every guest’s stay. This onsite Front Desk Agent role serves as the first point of contact, helping arrivals feel welcomed while supporting day-to-day hotel operations through smooth check-in, reservations, and guest communication.

You will manage interactions at the desk and over the phone, keep guest records accurate, and coordinate with other hotel departments to support guest satisfaction. The hourly rate for this position is USD 18 to 22.

What you will do

• Greet and welcome guests upon arrival in a friendly, professional manner.
• Handle check-in and check-out processes efficiently.
• Respond to guest inquiries, requests, and complaints in a timely manner.
• Process reservations and maintain accurate records of guest information.
• Use phone systems to manage incoming calls and relay messages effectively.
• Share information about hotel services, local attractions, and amenities.
• Coordinate with food and beverage, housekeeping, and maintenance departments to help ensure guest satisfaction.
• Keep the front desk area clean, organized, and ready for guests.

What you bring

• Previous experience in a front desk or customer service role is preferred.
• Knowledge of hotel management or hospitality management principles is an advantage.
• Strong phone etiquette skills and the ability to manage multiple calls professionally.
• Excellent interpersonal skills with a focus on guest services.
• Ability to maintain accurate records of guest accounts and transactions.
• Proficiency with computer systems and hotel management software.
• Attention to detail and strong organizational skills are essential.

Benefits

• Dental insurance
• Vision insurance
• Employee discount
• Paid time off
• Referral program

Schedule

• 8 hour shift
• Any day of the week
• 7:00am - 3:00pm
• 3:00pm - 11:00pm