Front Desk Agent / Night Audit

Front Desk Agent / Night Audit opportunity at The Burgess Hotel in Atlanta, GA (onsite).

Responsibilities

• Welcome and serve every guest with exceptional service, in person or by phone
• Complete guest check-ins and check-outs in a friendly, timely manner
• Address and resolve customer issues throughout the night

Requirements

• Previous Full Service Hotel Front Desk experience required
• Lightspeed system experience a MUST
• Must have full service hotel experience and Lightspeed experience, or other Marriott system knowledge required
• Basic reading, writing, and math skills
• May be required to work nights, weekends, and/or holidays
• Ability to regularly talk, hear, and interact with guests
• Frequently required to use hands and fingers to handle, or feel objects, tools, or controls
• Occasionally required to walk, sit, and reach with hands and arms
• Frequently lift and/or move up to 10 pounds, and stand for long periods of time
• Ability to deal with customer issues throughout the night

Technologies

• Lightspeed
• Marriott system
• GXP
• FOSSE
• PMS

Education & Experience

• High school diploma or general education degree (GED)
• 1 year in related experience and/or training
• LIGHTSPEED experience preferred or other Marriott PMS systems (GXP, FOSSE, PMS)

Benefits (Full Time Only)

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k with 4% match
• Paid Vacation Days / Paid Sick Days
• Company Travel Discounts

Perks

• Employee Benefits (Medical, dental, vision)
• Marriott Discounted hotel rooms

Compensation: USD 16 - 18 per hour.

Location: Atlanta, GA (onsite).