Front Desk Associate

The Front Desk Associate role at Hilton Garden Inn Hotel in Preston, CT supports smooth check-in and front desk operations while maintaining service standards, cash handling procedures, and hotel policy compliance. This is an on-site position responsible for guest registration, reservations support, and attentive guest service.

Responsibilities

• Maintain flexibility with the work schedule and report to work on time in a proper and clean uniform, including a name tag.
• Perform all front desk duties in alignment with hotel policies, procedures, internal rules, and service standards.
• Conform to cash handling procedures at all times, including securing the bank when leaving the front desk area.
• Stay informed on daily hotel operations, including changes, new procedures, and events.
• Maintain knowledge of room rates, packages, discounts, and promotions, and handle each appropriately.
• Have working knowledge of guest rooms, room locations, amenities, features, and other hotel services offered.
• Be aware of current guest service scores and understand guest comments and needs; actively contribute to achieving the hotel’s GSS goals.
• Operate the hotel reservations software competently and efficiently.
• Complete guest registration and room assignments, including accommodating special requests.
• Understand brand-specific reward programs and other frequent traveler programs.
• Answer phones according to proper etiquette and in a timely manner, with no more than three rings.
• Know and follow safe deposit box policies and procedures.
• Ensure the front desk and back office area remain clean at all times, including keeping computer equipment clean.
• Use spare time for assigned cleaning tasks such as lobby, entrances, public restrooms, and other areas on the cleaning checklist.
• Assist guests with problems and questions as required, resolving issues using brand-specific problem resolution guidelines.
• Assist fellow associates when possible to support daily hotel operations.
• Know emergency procedures and follow them when required.
• Provide guests with information about the city, local area, and attractions upon request.
• Use the AM, PM, and night audit daily checklists to support smooth daily operations.
• Report any unusual occurrences or requests to the manager.
• Greet guests immediately and offer assistance before guests need to ask, providing focused attention to the guest.
• Perform other duties as assigned.

Requirements

Specific requirements are not provided in the listing. Core expectations include adherence to hotel policies, proper cash handling, timely arrival and appearance standards, and effective execution of daily front desk and reservations tasks.

Benefits

• Employee discount

Pay & Location

• Pay: USD 17 - 20 per hour
• Work location: Preston, CT (onsite)
• Work type: In person