Front Desk Manager

The Rose Hotel in Pleasanton, CA offers a collaborative, guest-focused environment with a clear path for contributing to first-class service. This onsite Front Desk Manager role leads a dedicated team, oversees training and scheduling, and champions exceptional guest experiences. The position provides a competitive USD 65,000 to 68,000 annual salary, a robust benefits package, and a work setting that supports a positive team culture and professional growth.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Responsibilities

• Uphold the company core values and mission in daily operations.
• Supervise front desk workloads across shifts and guide the team by example.
• Evaluate the performance of front office staff and provide timely feedback.
• Maintain strong working relationships and open communication with all departments.
• Implement and maintain Front Office department minimum standards.
• Oversee hiring, training, and supervision of front office staff.
• Prepare staff work schedules and authorize departmental payroll within approved labor standards.
• Analyze rate variance, monitor credit reports, and track daily house counts; monitor daily selling status.
• Prepare reports such as flash reports and allowances as required.
• Maintain up-to-date knowledge of Opera Cloud PMS, including check-in/check-out, posting charges, deposits, and refunds.
• Stay informed about hotel amenities, special packages, and ongoing promotions.
• Assist guests with individual needs and requests; ensure guest confidentiality at all times.
• Ensure staff evaluations are completed in a professional and timely manner and foster a positive work environment.
• Collaborate closely with the hotel manager and communicate effectively across teams.
• Use proper telephone and reservation etiquette, describe the hotel, quote accurate rates, and capture reservations.
• Maintain a friendly and attentive demeanor during guest encounters and provide courteous service at all times.
• Be flexible with scheduling, including the ability to cover front desk on weekends, holidays, evenings, and nights.
• Demonstrate proficient computer skills, including Microsoft Word, Excel, and Outlook, and manage multiple tasks concurrently.
• Display strong organization and time-management skills to support smooth front desk operations.

Requirements

• Prefer at least one year of related experience, with a minimum of one year in a front desk supervisory role.
• Prefer at least one year of experience handling cash, accounting procedures, and general administrative tasks.
• High School diploma or equivalent preferred.
• Must maintain composure under pressure.
• Social media and website experience is a plus.
• Ability to stand for the duration of shifts and tolerate long hours when required.

Technologies

• Opera Cloud
• Microsoft Word
• Excel
• Outlook

Experience

• Front Desk Supervisor: 1 year (Required)

Shift Availability

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute

Pleasanton, CA 94566 (Required)

Work Location

In person

Job Type

Full-time

Pay

USD 65,000.00 - 68,000.00 per year

Application Question(s)

• Have you worked as Front Desk Supervisor or Manager in a hotel before?