Hotel Front Desk

Delta Hotel by Marriott Utica is seeking a Front Desk team member to support smooth guest arrivals and front office operations while providing a welcoming experience. Onsite shifts are available, including full-time or part-time schedules with a 2nd shift option from 3:00pm to 11:00pm.

Role Overview

As a front desk team member, you will manage accommodation reservations, capture details for arriving guests including payment information, and handle front office procedures. You will also provide guests with information about hotel procedures, policies, and facilities.

Key Responsibilities

• Receive accommodation reservations from visitors and collect the details of all arriving guests, including payment information.
• Provide information to guests regarding procedures, policies, and facilities of the hotel.
• Make accommodation reservations for guests who may be relocating.
• Maintain all guest reservations in line with credit card security requirements.
• Maintain training requirements as set forth by the General Manager.
• Complete routine cleaning in the work area, including dusting, mopping, vacuuming, and related organizational tasks.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure orders are placed for needed equipment, repairs, and supplies.
• Document necessary minor repairs and/or replacements of room furniture, fixtures, and equipment, including television sets and light fixtures, and coordinate follow-through with the appropriate department.
• Respond to guest requests for immediate repairs.
• Assist other employees with assignments such as collecting and delivering dirty linen to the laundry, and supporting laundry or housekeeping as needed.
• Report lost-and-found items according to hotel procedures.

Required Qualifications

• 1 year of customer service preferred
• High school diploma or equivalent
• Basic working knowledge of a computer, including Word, and the ability to handle multiple tasks at one time.
• Excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Very good organization and time management skills.
• Ability to walk and climb or descend stairs approximately 20% of the time.
• Ability to frequently kneel, reach, crawl, and twist the torso as needed to perform required tasks.
• Ability to regularly lift and carry up to 20 pounds without assistance.
• Maintain a high standard of personal hygiene and appearance.

Work Location and Schedule

Utica, NY (onsite). Full-time or part-time shifts are available, including a 2nd shift schedule from 3:00pm to 11:00pm.

Compensation

USD 16 - 17 per hour

Technology

• Computer
• Word

Benefits

• Marriott International employee travel program available to all associates
• Discounted meals from the shade bar and grill restaurant
• 401k and health benefit plans available
• Full time associates receive paid holiday days off including birthdays