Hotel Front Desk Associate

At Ute Mountain Casino Hotel, the front desk team sets the tone for each guest’s stay. As the Hotel Front Desk Associate, you serve as a primary point of contact from arrival through departure, helping guests feel welcomed, informed, and supported at every step.

This onsite role in Towaoc, CO 81334 involves handling day-to-day front desk operations such as reservations and payments, as well as sharing details about the hotel, casino, and nearby attractions. You will also partner with other departments to keep the overall guest experience smooth and responsive.

What you’ll do

• Create a welcoming, helpful experience for guests from check-in to check-out.
• Provide professional and courteous guest service.
• Manage reservations.
• Process payments.
• Share information about the hotel, casino, and surrounding attractions.
• Respond quickly to guest needs.
• Work collaboratively with other departments to enhance the guest experience.

What you’ll need

• Be at least 18 years of age.
• Be able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required).
• Ability to work flexible hours, including nights, weekends, and holidays.
• Maintain a professional appearance, tone, and guest-service mindset at all times.
• High school diploma or GED preferred.
• Previous customer service experience required; hotel or hospitality experience is a plus.
• Prior experience with reservation systems, POS systems, or cash handling is helpful.
• Strong communication and problem-solving skills.
• Basic computer proficiency, including typing and data entry.
• Ability to multitask while staying organized in a busy, guest-facing environment.
• Team-oriented and willing to learn and adapt.
• Ability to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.

Physical and work environment details

• Standing and walking for extended periods, often up to 8 hours or more, while interacting with guests and using computers, phones, and reservation systems.
• Occasional need to lift or move objects up to 25 pounds, such as luggage, supplies, or promotional materials.
• A dynamic, fast-paced front desk environment, especially during check-in/check-out hours, requiring mobility, focus, and organization.
• Mentally, the role requires professionalism, attention to detail, and emotional resilience, as this position is one of the first points of contact for guests.
• Ability to remain calm and courteous under pressure, solve problems quickly, and uphold hospitality standards to support positive first impressions and a seamless guest experience.