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Trumbull & Porter Boutique Hotel

Hotel Front Desk

Trumbull & Porter Boutique Hotel
Lincoln Park, MI $16+/hr Full time Posted 1h ago
Customer Service Front Desk Guest Relations Hospitality Hotel Hotel Operations Shift Work
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Job Description

Join the front desk team at Trumbull & Porter Boutique Hotel in Lincoln Park, MI (onsite) and help deliver a guest-first experience in downtown Detroit.

Responsibilities

  • Provide kind, welcoming service for every guest, every time
  • Support check-in and check-out with a genuine, relaxed approach
  • Maintain professional interactions while standing at the desk; sit to work or relax when it is slow
  • Demonstrate a real enjoyment of seeing guests smile after being treated well
  • Anticipate guest needs and add personal touches and thoughtful surprises
  • Manage VIP and high-profile guests and provide exclusive services
  • Keep the quality of the guest experience consistent at all times
  • Stay current on hotel services, local attractions, and amenities to assist guests
  • Coordinate with housekeeping, maintenance, restaurant, coffee shop, and other departments to support guest needs
  • Look for ways to help teammates get through their shift
  • Ensure special requests (room preferences, additional amenities) are communicated and fulfilled
  • Coordinate early/late check-ins and check-outs as needed
  • Handle emergency situations calmly and efficiently (guest safety concerns, overbookings, system failures)
  • Ensure proper safety and security measures for guests and staff
  • Arrive reliably and follow the strict attendance policy (reliable transportation required)
  • If a person appears to be selling something, follow the instruction to act as though the GM is not present

Requirements

  • No hotel experience required; public-facing experience is preferred
  • Reliable transportation to adhere to the attendance policy
  • Not to be someone’s 4th job in less than a year
  • Demonstrate kindness toward service staff (example: being nice to the server at a restaurant)

Work Environment

  • Professional work environment inside of a hotel
  • Dress code: Trumbull and Porter T-Shirt/hoodie and jeans/pants (art boutique hotel setting)
  • Onsite role in Lincoln Park, MI

Schedule Options

  • Full time or two part time options
  • Shift examples: 3p-11p (more guest experience focused) and 7a-3p (quicker desk interactions)

Pay

  • $16.00 per hour

Benefits

  • Flexible schedule
  • Free parking

Application Questions

  • Do you have reliable transportation to work at our hotel in Downtown Detroit?
  • Are there any times or days you will not be available on a weekly schedule?

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