Hotel Front Desk Agent

EVEN Hotel Waco is seeking a Front Desk Agent to welcome guests, manage check-in and check-out, handle reservations and room assignments, answer inquiries, and deliver seamless service onsite in Waco, TX for a pay rate of USD 14 - 16 per hour.

Responsibilities

• Coordinate with the housekeeping team to ensure guest accommodations are ready
• Address guest concerns and field complaints as needed
• Greet guests, check them in and out, distribute keys and room assignments, and record credit card information
• Answer calls and in-person or online inquiries about room bookings, rates, amenities, available rooms, rewards programs, and special requests
• Maintain accurate records of all guest accounts for the property’s bookkeeping

Requirements

• Comfortable handling telephone calls and managing stressful situations
• Strong time management, organizational, customer service, and interpersonal skills
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related role is preferred
• Available to work weekends as needed

Technologies

• Microsoft Office