Housekeeping Coordinator

At Hotel Phoenix, the Housekeeping Coordinator supports the housekeeping team by connecting operations across Housekeeping, the Front Office, and Engineering. This onsite role in Atlanta is centered on clear communication, accurate room status management, and administrative follow-through to help rooms move smoothly through the day.

The position serves as a key coordination point for housekeeping operations, handling dispatch requests, maintaining operational records, and tracking both guest and department needs. You will also support daily efficiency by keeping systems and logs current, including inventories, call records, and engineering documentation.

Key Responsibilities

• Assign and update room statuses in the property HMS system.
• Act as the main point of contact in the Housekeeping Operation.
• Assign rooms to Room Attendants, dispatch Houseman and Runners on requests, and support day-to-day efficiency.
• Record every telephone call in a logbook/database, including the action taken, who is responsible, and who the call was received by.
• Ensure guest requests receive the highest priority.
• May handle guest requests for Laundry.
• Transfer calls to various departments.
• Use the paging system to page employees, usually a House Attendant or Supervisor.
• Organize the Housekeeping office, ensure files are updated, and complete administrative tasks such as making photocopies and word processing.
• Take key inventory to ensure all section keys or master keys are accounted for, and report missing keys immediately to Managers or Supervisors on duty and the Security Department.
• Run in-house guest list and check-out list reports from the Property Management System.
• Assign sections to House Attendants and Supervisors.
• Assign pagers and keys.
• Prepare discrepancy reports and monitor the number of rooms being released.
• Track all guest requested items.
• Maintain lost and found records in the logbook/database.
• Record all engineering deficiencies in a logbook/database.

Requirements

• Prior administrative or coordinator experience in hospitality is preferred.
• Proficiency in Microsoft Office and property management systems; HMS is a plus.
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused approach to work.
• Availability to work weekends and holidays.

Technologies

• Microsoft Office
• Property management systems
• HMS
• Property Management System