Housekeeping Manager

Responsibilities

• Coordinate daily communication with housekeeping staff on rooms to be cleaned and any special requests.
• Inspect guestrooms and public areas to ensure adherence to cleanliness standards.
• Identify and report any unsafe conditions to the appropriate channels.
• Provide Room Status updates to the Front Desk to support accurate occupancy and service flow.
• Follow up on guest complaints and service requests to ensure timely resolution.
• Check guestrooms for maintenance or repair needs and escalate as required.
• Assist in training, coaching, and development of team members to maintain performance levels.
• Prepare, inspect, and ready VIP rooms to meet high guest expectations.
• Attend all mandatory meetings as scheduled.

Requirements

• Effective communication with guests and colleagues across all hotel departments.
• Minimum six months of prior housekeeping management experience.
• Fluency in reading, writing, and speaking English.
• Proficiency in Spanish is helpful but not required.
• Experience in scheduling and workforce planning.
• Proven ability to clean rooms efficiently and on a timely schedule.
• Compliance with health and safety standards; no employee poses a direct threat to health or safety.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision insurance.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off including vacation, sick, bereavement, and holidays.
• 401K match.