Night Auditor

Hotel Equities is hiring a Night Auditor for the Marriott in Fort Collins, Colorado (onsite). This overnight role (11 PM–7 AM) blends guest-facing service with behind-the-scenes front desk operations, giving you a meaningful first point of contact for arriving and departing guests. Join a team driven, values based culture and enjoy benefits designed to support your health, time off, and long-term growth.

What you will do

• Check guests in, issue room keys, and share helpful information on hotel services and room locations.
• Collect required identification during check-in in accordance with local legislative requirements.
• Answer phones promptly and courteously.
• Handle guest calls and messages by answering, recording, and processing requests, questions, and concerns.
• Record guest preferences in the system and ensure they are available for the next touchpoint.
• Check guests out, including resolving any late or disputed charges.
• Process cash and credit card transactions accurately using established procedures.
• Issue, control, and release guest safe-deposit boxes according to hotel procedures.
• Communicate outstanding guest requests or issues to management for monitoring or follow-up when needed.
• Address guest problems and complaints using appropriate service recovery guidelines.
• Follow hotel safety protocols at all times, and immediately report health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• May book guest reservations for individuals and/or groups via phone or within the hotel, including processing cancellations, revisions, and information updates.
• Support cross-department communication to maintain excellent service quality as outlined by hotel procedures.
• Complete other assigned tasks, which may include guest room tours, concierge services, and special guest requests.

What you bring

• Previous Night Auditor experience required.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is a plus.
• Ability to frequently stand up behind the desk and front office areas.
• Ability to carry or lift items up to 50 pounds / 23 kilograms.
• Ability to handle objects, products, and computer equipment.
• Basic computer skills to operate property management and reservations systems.
• Passion for people and service.
• Strong communication skills for interacting with guests and employees.
• Reading and writing skills used often for paperwork and logging issues, complaints, requests, and information updates.
• Basic math skills for handling cash and credit transactions.
• Problem-solving and reasoning skills, including motivating and training abilities used on the job.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.

Schedule

Overnight shift: 11 PM to 7 AM.

Benefits and perks

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities / Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Job purpose

At the front desk, the Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reinforce that guests made the right choice staying with us.

Pay: USD 17–18 per hour.