Overnight In Room Dining Server

Join Crosby Hotel LLC as an Overnight In Room Dining Server, onsite in New York, NY. We offer an hourly wage of $19 to $22, a benefits-rich employment package, and a culture built on guest-centric service, teamwork, and professional development. This role focuses on delivering exceptional in-room dining, driving guest satisfaction through upselling, and strict adherence to allergy procedures. Shifts include AM and PM hours, with weekends and holidays required.

Benefits

• Paid vacation, sick and personal days
• Health, dental, vision and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs

Responsibilities

• Experience serving guests in an upscale market
• Solid knowledge of food and beverage, with wine and champagne knowledge considered a plus
• Ability to perform physical duties including manual handling
• Ability to stay composed under high-volume service periods
• Demonstrates strong upselling skills
• Consistently adheres to allergy procedures at all times

Requirements

• Previous experience as a room service attendant or server in a hotel or fine dining restaurant
• Proficiency with Micros POS System
• Strong organizational skills
• Willingness to work AM and PM shifts, including weekdays, weekends and holidays
• Ability to work in the minibar when required
• Thorough understanding of New York City Health Department standards and regulations
• Strong personal accountability for punctuality
• Ability to stand for an 8-hour shift up to five days a week
• Proficiency in reading, entering, reviewing and retrieving information in a POS system, preferably Micros
• Experience using a computer keyboard, mouse and telephone system
• Strong written and verbal communication and documentation abilities
• Good visual acuity to read menus and Micros screens, take orders, review bills and navigate the dining room, kitchen and service areas
• Physical ability to balance, bend, stoop and reach to place and retrieve plates, glassware and other serving items
• Ability to multitask with attention to detail to ensure timely service and bussing
• Knowledge of basic table maintenance such as polishing, marking, spot-checking and crumbing tables
• Flexible schedule including days, evenings, nights, weekends and holidays
• Ability to lift up to 25 pounds