Room Attendant

ESTA Hotel LLC seeks a Room Attendant in Tempe, AZ (onsite) to maintain clean guest rooms, hallways, and public areas in line with hotel procedures.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag per brand standards.
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Thoroughly clean and restock the required number of guest rooms per shift.
• Complete all pre-cleaning duties, including stocking guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Remove all trash and dirty linen from guest rooms.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Clean rooms with the door always closed unless requested to do so otherwise.
• Report all missing items from rooms (irons and ironing boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to the Housekeeping Supervisor/Manager.
• Handle all Lost and Found items according to the standards.
• Perform related duties as assigned by the Supervisor.

Requirements

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Long hours sometimes required.
• Medium work, exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or move objects.
• Ability to bend, lift, and be standing or walking during your entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.