Room Attendant

As a Room Attendant at Hotel Greystone in Miami Beach, FL, you will clean and maintain assigned rooms and suites, follow established safety and guest service procedures, and communicate room and equipment issues to the appropriate leaders. This role reports to the Housekeeping Supervisor and/or Director of Housekeeping.

Key Responsibilities

• Report to the Housekeeping Office at the start of each shift, pick up and sign out the key, and return the key when returning to the office at the end of the shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking room lights, air conditioner unit and television performance, spot cleaning, and restocking all room supplies.
• Report missing items from rooms and suites.
• Identify and report items in need of repair to the supervisor, and maintain the equipment used during the work.
• Follow all safety guidelines, including blocking an open door with the cart.
• Protect guest safety and well-being by following policies and procedures, including providing a guest replacement room key at the front desk with identification when a key is missing.
• Provide a warm, friendly welcome to guests and inquire about their well-being.
• Communicate clearly with guests, associates, and vendors using comprehensive knowledge of the English language.
• Accurately and timely report information to the appropriate parties.
• Follow Greystone policies and procedures and hold subordinates accountable for adherence.
• Attend required meetings and complete projects and assignments thoroughly, professionally, and with care.
• Adjust to high-pressure conditions and remain open to change, while maintaining a consistently positive demeanor.
• Support personal growth and development and conduct yourself professionally at all times, including acting and dressing professionally.
• Understand and communicate the Greystone Mission, express ideas clearly, and actively listen to others.
• Work to resolve disagreements respectfully with peers and co-workers.
• Convey company information, decisions, or problems to appropriate parties on a timely basis.

Reporting Line

This position reports to the Housekeeping Supervisor and/or Director of Housekeeping.

Professionalism and Style Expectations

Professionalism and style expectations are required of every associate within Greystone Master Tenant, LLC, with a 5% weighting.

Requirements

• Minimum lifting of 20 pounds.
• Ability to push, bend, stoop, and reach upward with manual dexterity.
• Minimum pulling of 20 pounds.
• Ability to hear, write, and type.
• High school education required, with relevant training and experience required.
• Comprehensive knowledge of all hotel departments and functions.
• Good mathematical and computer skills.
• Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Other duties may be assigned.

Additional Education (Preferred)

• Ability to obtain required licenses or certificates.
• CPR and first aid training preferred.
• Additional language preferred.