Sales Manager

Join Hotel Viata's onsite sales team in West Lake Hills, TX, where you will drive growth by pursuing new business, managing key accounts, and cross-selling for both Hotel Viata and the PHG Collection. This on-site role offers competitive compensation and the chance to build lasting relationships with corporate, association, government, and wholesale clients while collaborating across our brands.

Benefits

• Competitive annual salary in the USD 70,000 to 80,000 range.
• On-site position located in West Lake Hills, Texas.
• Opportunities to expand business for Hotel Viata and the PHG Collection through long-term client partnerships and cross-selling.
• Exposure to industry events, training, and sales initiatives to develop skills and market knowledge.

Responsibilities

• Proactively identify new business opportunities by prospecting groups, travel managers, travel agents, and hotel guests; leverage networks to open doors and find profitable avenues within the marketplace; research market trends and client needs to develop corporate, association, government, consortia, and wholesale accounts.
• Represent the hotel in industry circles by participating in organizations, trade shows, community events, and sales blitzes; deliver onsite and field presentations to prospective clients; engage in pre-event meetings and training as required.
• Develop and sustain long-term relationships through consistent communication and high-quality customer service.
• Assess opportunities, monitor market trends and competition, and respond to RFPs via Lanyon and direct proposals; maintain client correspondence and data in the Business Travel Workbook.
• Keep detailed records of clients and prospects in the property's systems and contribute to ongoing data quality and reporting.
• Attend Business Review Meetings, research new companies, and design direct marketing campaigns; participate in training and deliver presentations as needed.
• Conduct familiarization trips and engage with the local community to cultivate new business.

Requirements

• High school diploma or GED required; bachelor’s degree in Hospitality or Business Management is preferred.
• Two or more years of related sales experience in a hotel or corporate environment (examples include Catering/Event Sales, Event Coordination, Travel Manager/Agent, or Executive Meeting Manager).
• Solid knowledge of hotel service standards, guest relations, and etiquette; ability to sell and operate in a high-volume, time-sensitive environment.
• Able to learn and follow effective sales processes designed to maximize revenue while adhering to operating criteria; completion of required training is expected.
• Strong sales techniques with negotiation and closing abilities; capable of identifying customer needs and presenting options persuasively across in-person, video, email, and phone channels; capable of creating and delivering sales presentations and materials; discretion with confidential information; positive attitude and professional demeanor.
• Excellent communication and interpersonal skills; able to apply logical reasoning to evaluate solutions and stay calm under pressure.
• Working knowledge of MS Office; familiarity with hotel systems such as Opera, Fosse, Infor, Concur, DELPHI, Agency360, STR Reporting, Teams, Zoom, SynXis, Lighthouse, Sertifi, Lanyon, Knowland, CoStar, ZoomInfo, and LinkedIn is preferred.
• Flexibility to work varying schedules, including holidays, weekends, and alternate shifts; this position is based at the property and may require some travel to industry events and sales missions.
• Maintains a clean appearance and professional demeanor.
• Driver's license required.