Dealer

The Dealer role at Hard Rock Hotel & Casino in Sioux City, IA (onsite) involves handling multiple table games on a rotating schedule, delivering prompt, accurate, and courteous service while upholding game integrity and clarifying rules as needed.

Responsibilities

• Rotate dealing across several table games based on training and demonstrated proficiency to meet demand, safeguard game integrity, and help colleagues build proficiency as directed by management.
• Provide fast, precise, and courteous service to players, applying high-level dealing technique while following established policies and procedures.
• Explain game elements to patrons upon request.
• Handle cash and maintain proper control and accounting for assigned property items.
• Stay informed about other gaming and entertainment/service activities to provide information and respond to patrons.
• Maintain thorough knowledge of all Games department standards, policies, and procedures, including game-specific guidelines for the dealers.
• Learn additional games as directed by management.
• Represent the property at public events as directed by management.
• Carry out other related duties as assigned.

Requirements

• Strong verbal and written communication abilities.
• Excellent customer service and interpersonal skills.
• Attention to detail with thoroughness and solid organizational and time management skills.
• Ability to work effectively under pressure in a fast-paced setting.
• High school diploma or equivalent preferred.
• Demonstrated dealing proficiency with knowledge of Blackjack (minimum).
• Ability to perform basic mathematical calculations.

Physical Requirements & Working Conditions

• Stand for extended periods, up to approximately 80 minutes at a time.
• Reach across a waist-high table to exchange cards and wagers with players.
• Deal cards using broad sweeping motions across the table.
• Finger dexterity for shuffling and dealing cards.
• May work long hours, including nights, weekends, and holidays.
• Noise level ranges from moderate to loud.
• Work environment may vary in crowd size, noise, and smoke depending on station and customer volume.
• The listed physical demands are representative of essential functions; reasonable accommodations may be provided to enable individuals with disabilities to perform them.