Dual Housekeeping Manager

Dual Housekeeping Manager role at Ironworks Hotel-Beloit in Beloit, WI (onsite).

Responsibilities

• Coordinate with Front Desk and Maintenance teams to keep the property in top condition and support maximum room profitability
• Maintain a positive, efficient work environment for the housekeeping team
• Interview, train, and onboard housekeeping applicants and new hires
• Supervise housekeeping staff to support company standards, including attendance tracking, work quality, and attitude & cooperation
• Support the company’s progressive discipline program and maintain organized associate files with Human Resources
• Ensure employee performance appraisals are completed on a timely basis and aligned with company expectations
• Provide recommendations for employment actions, including interviewing, hiring, evaluating, and disciplining as appropriate
• Deliver orientation on department rules, policies, and procedures, and oversee training for new employees
• Schedule labor based on anticipated business activity to ensure positions are staffed as needed and labor cost objectives are met
• Administer prompt, fair, and consistent corrective action for policy, rule, and procedure violations
• Maintain organization and inventory for housekeeping and guest supplies, including minibar operations (ordering, receiving, vendor relations, and monthly inventory for supplies and liquor)
• Read and restock minibars in guest rooms with accuracy; communicate with Front Desk so charges are posted to the correct guests in a timely manner
• Use computer skills to assign daily housekeeping tasks, manage room statuses and out-of-order statuses, and apply working knowledge of the PMS
• Assist with Deep Clean schedules and preventative maintenance programs
• Maintain strong attention to detail
• Complete daily guest room and property inspections to meet or exceed company cleanliness standards
• Maintain a log of lost and found items
• Assign daily tasks for housekeepers and oversee laundry upkeep, guest room and public area checks, minibar reading and restocking, and monthly inventory and supply ordering

Requirements

• High School Diploma or equivalent
• Minimum 1 year of hospitality experience and/or supervisory experience
• Computer skills including Microsoft Office
• U.S. Work Authorization (required)

Technologies

• Microsoft Office
• Opera PMS

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

You’ ll Stand Out If You Bring

• College degree preferred
• Two to four years of experience in Front Desk, Guest Services, and/or Housekeeping, including at least two years management experience
• Knowledge of Opera PMS preferred

Mandatory Requirement

• U.S. Work Authorization (required)