F&B Manager

The Food and Beverage Manager oversees front of house operations for the food and beverage department at Santa Ana Star Casino Hotel in Santa Ana Pueblo, NM. The role coordinates with the Food and Beverage Director and the Executive Chef to maintain quality control, service execution, and appropriate staffing levels.

Key Responsibilities

• Manage the day-to-day operations of assigned food and beverage venue(s).
• Maintain a professional appearance at all times.
• Interact with guests to gather feedback on service, product, and value.
• Address guest issues by listening carefully and taking appropriate action to resolve concerns and support satisfaction.
• Ensure all food and beverage products meet established specifications and standards.
• Provide appropriate service levels based on forecasted needs while using the minimum labor required to meet service requirements.
• Complete required daily financial reports.
• Maintain responsibility for food and beverage costs and controls.
• Communicate variances from established standards to Accounting and IT, as well as to the Food & Beverage Director.
• Handle service equipment safely and with reasonable care, reporting mechanical problems for repair to the proper department.
• Maintain a neat, clean, organized, safe, and comfortable work environment for employees and guests.
• Work with the Chef to support proper food quality, presentation, and timing.
• Hire, train, provide performance evaluations, and discipline or release staff as needed to support efficient banquet department operations.
• Ensure proper par levels and confirm condition of equipment and supplies.
• Establish and maintain exceptional service standards.
• Oversee employee scheduling to maximize production within the budgeted labor percentage while maintaining service levels.
• Regularly review performance of assigned area(s) with the Director of Food and Beverage.
• Perform other duties as assigned.

Leadership Expectations

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable, respectful, and engaging with fellow team members.
• Treat individuals with dignity and respect regardless of position.
• Demonstrate maturity through strong listening skills.
• Centralize educating, inspiring, and motivating the team in daily work.

Required Qualifications

• Preference given to qualified Santa Ana Tribal Members.
• Graduate of a post high school two-year Culinary Arts School, or equivalent work experience in a food and beverage leadership position.
• Proven performance implementing and maintaining food production operational standards.
• Good interpersonal, customer service, and communication skills.
• Five years restaurant industry work including five years of managerial experience in a full-service restaurant preferred.
• Excellent customer service, communication, team building, and problem-solving skills required.
• Available for various shifts including days, evenings, weekends, and holidays.
• Knowledge of all phases of food and beverage administration, cost control, and familiarity with food and beverage services.
• New Mexico liquor server’s license and Food Handlers Card.
• Ability to tend bar if necessary.
• Smartphone capable of running company applications and communication systems is required. If not provided by the company, a smartphone may be provided through a payroll deduction program of the company’s choice.
• All employees must use a smartphone proficiently for company applications, email, and text.
• Ability to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.
• Excellent multi-tasking and time management skills.
• Proven ability to handle conflict situations and strong analytical and problem-solving skills.
• Ability to work professionally in stressful situations and multitask in a fast-paced, customer environment.
• Ability to work in inclement weather with outdoor events.
• Physical ability requirements include frequently standing, walking, turning, bending, using hands and fingers to grasp and handle, reaching with hands and arms, and talking and hearing.
• Must be able to lift up to 40 lbs and/or move up to 75 lbs, and walk and stand for extended periods of time.

Technology and Equipment

• Smartphone, computers, laptop computers, company applications, email, and text.
• Other traditional office equipment as required.

Work Environment

• Indoor, climate controlled non-smoking environment.
• Work may involve outdoor events and inclement weather as required.

Essential Mental Functions

• Excellent multi-tasking and exceptional time management skills.
• Proven ability to handle conflict situations.
• Excellent problem-solving abilities.
• Strong analytical skills.
• Ability to multi-task in a fast-paced, customer environment.
• Ability to manage stressful situations professionally.

Essential Physical Functions

• Frequently required to stand, walk, turn, bend, and use hands and fingers to grasp, handle, and feel.
• Must reach with hands and arms and be able to talk and hear.
• Must be able to lift up to 40 lbs and/or move up to 75 lbs.
• Must be able to walk and stand for extended periods of time.
• Must safely perform essential job functions and work in inclement weather with outdoor events.