Food and Beverage Outlet Lead

Mayflower Park Hotel is hiring an onsite Food and Beverage Outlet Lead in Seattle, WA. This role supports smooth day-to-day service across food & beverage outlets and banquet events by coordinating service on the floor and helping teams deliver consistent standards. The position offers an hourly rate of USD 23–25, with 2+ years of relevant experience required.

What You’ll Do

• Serve as the primary point of contact for service flow during shifts in outlet and banquet settings.
• Guide team members on setup, service, and breakdown procedures in line with BEOs and outlet standards.
• Ensure cleanliness, organization, and readiness of service areas before, during, and after each shift.
• Handle minor guest issues and last-minute service needs; escalate larger concerns to supervisors.
• Support onboarding by demonstrating proper service techniques and standards.
• Train new bartenders and barbacks, provide ongoing coaching, and help maintain team morale.
• Provide on-the-job guidance during busy periods, answering questions as needed.
• Maintain compliance with service sequences, safety procedures, and uniform standards.
• Communicate shift updates, special instructions, and guest preferences to the team and leadership.
• Review BEOs and daily shift sheets to understand events and outlet or bar needs, then communicate those details.
• Help track supply levels (linens, flatware, glassware, and other service items) and report shortages to supervisors.
• Create new drink recipes to maintain high-quality drinks in a fast-paced service environment.
• Act as a floor lead during banquet events, assisting with timing coordination between front-of-house and culinary teams.
• Ensure guests are greeted and served promptly and professionally.
• Monitor bar, buffet stations, and service lines to keep presentation and cleanliness consistent.
• Support food and beverage service, bar operations, bussing, and resets as needed.
• Contribute to a welcoming, helpful, team-oriented service environment.
• Complete other assigned duties from the manager or supervisor.

What You Bring

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Strong communication skills (verbal, written, and electronic).
• Excellent leadership capability and customer relations skills.
• High attention to detail with outstanding organizational and communication skills.
• Intermediate computer skills and basic computational ability.
• Ability to analyze needs, anticipate tools at the property level, and make sound judgments.
• Experience dealing with internal and external customers with patience, tact, and diplomacy to gather accurate information and resolve conflicts.
• Knowledge of basic functions of Windows OS, MS Office, PMS, and POS.
• Self-driven with the ability to work independently.
• Exceptional issue resolution and analytical skills with a strong attention to detail.
• Knowledge of table and bar service, appropriate table settings, and service ware.
• Ability to describe all menu items and methods of preparation.
• High school or equivalent education required.
• 2 to 3 years of high-volume beverage, banquet service, and restaurant experience required; hotel/resort experience preferred.
• Must be at least 21 years of age to serve alcohol and hold a Safe Server Alcohol & Food certification.
• Maintain a neat, clean, well-groomed appearance per Azul Hospitality standards.

Technology & Equipment Used

Windows OS, MS Office, PMS, POS, FAX machines, photocopiers, 10-key adding machine, multi-line touch tone phone, computers, and printers.

Work Environment & Physical Requirements

• Inside environmental conditions for approximately 75% or more of the time.
• Ability to work in extreme temperatures including freezers (-10°F) and kitchens (+110°F), for possible one (1) hour or more.
• Ability to stand and move well-paced for up to four (4) hours at a time; maneuver between simultaneous functions and work in limited spaces.
• Lifting up to 45 lbs. as needed.
• Ability to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing; visual acuity for near/color vision and depth perception.
• Finger dexterity to operate office equipment including computers, printers, 10-key adding machine, filing cabinets, FAX machines, and photocopiers.

Supportive Functions & Policies

• Assist with any guest inquiry.
• Follow all company safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties as requested by direct and indirect supervisors.

Attendance & Scheduling

• Regular attendance in line with Azul Hospitality standards is essential.
• Irregular attendance or tardiness may lead to disciplinary action up to termination.
• Staff must comply with Azul Hospitality rules and regulations for safe hotel operations; violations may lead to disciplinary action up to termination.
• Due to the cyclical nature of hospitality, varying schedules may be required to meet hotel business needs.
• Attendance at scheduled training sessions and meetings is required.

Grooming: All staff members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.