Front Desk Agent

Bellyard A Tribute Portfolio Hotel in Atlanta, GA (onsite) is seeking a Front Desk Agent to support smooth arrivals, departures, and guest interactions.

Responsibilities

• Deliver strong customer service that sets a positive tone for every guest
• Process guest check-ins and check-outs accurately and efficiently
• Manage guest questions, requests, and concerns with professionalism, empathy, and timely follow-through
• Share recommendations and information on local attractions, dining, and hotel amenities
• Coordinate with other departments to help maintain a seamless guest experience
• Keep the front desk area clean, organized, and guest-ready
• Handle cash and credit card transactions accurately
• Maintain a detail-oriented, proactive approach focused on guest satisfaction

Requirements

• Previous customer service experience, preferably within a hotel or hospitality setting
• Excellent communication and interpersonal skills
• Cash handling experience required
• Ability to solve problems effectively and stay calm under pressure
• Proficiency with computer systems and knowledge of hotel property management software
• Strong organizational skills and ability to multitask
• Flexible availability, including evenings, weekends, and holidays
• High School diploma or equivalent

Technologies

• Hotel property management software

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and holidays)
• 401K Match