Front Desk Agent

The Front Office team member delivers welcoming, efficient service for guest arrival, stay, and departure while supporting room revenue and occupancy at Kimpton Palladian Hotel.

Key Responsibilities

• Provide attentive guest service during check-in, throughout the stay, and checkout
• Answer guest inquiries for restaurants, transportation, entertainment, and related requests
• Handle reservations by collecting necessary details and following the rate-quoting scenario
• Follow all cash handling and credit policies
• Maintain current knowledge of rates, packages, and special promotions listed in the Red Book
• Stay informed on in-house groups, including closed out and restricted dates
• Use hospitality terminology correctly in guest interactions
• Apply emergency procedures knowledge and assist as needed
• Complete shift tasks efficiently using the shift checklist
• Operate the Front Desk computer system and manage front desk operational workflows
• Perform administrative closeout duties, including balancing and preparing individual paperwork for shift closing per hotel standards
• Complete required reports, including a bucket check, room rate verification report, and housekeeping report
• Maintain and market promotions and guest programs
• Keep the work area clean
• Assist guests with safe deposit boxes
• Use proper two-way radio etiquette when communicating with other employees

Requirements

• High School diploma or equivalent required
• College course work in a related field helpful
• Experience in a hotel or related field preferred
• Computer experience required
• Customer service experience preferred
• Maintain a warm and friendly demeanor at all times
• Communicate effectively, verbally and in writing, with employees and guests at all levels in a courteous, service-oriented manner
• Listen to, understand, and clarify concerns raised by employees and guests
• Multitask and prioritize departmental functions to meet deadlines
• Maintain regular attendance in compliance with Highgate Hotel Standards, based on scheduling needs of the hotel
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag
• Comply with Highgate Hotel Standards and regulations to support safe and efficient operations
• Contribute to productivity by identifying problem areas and assisting with solution implementation
• Handle problems by anticipating, preventing, identifying, and solving as necessary
• Understand and apply complex information and data from multiple sources to meet objectives
• Cross-train in other hotel-related areas
• Maintain confidentiality of information
• Show initiative by anticipating guest and operational needs

Technologies

• Front Desk computer system

Benefits

• Travel discounts at our hotels
• Competitive benefits including three pricing tiers of medical coverage
• Dental and Vision benefits for eligible full-time associates
• Paid time off plans may be available for associates who qualify
• Retirement 401(k) Program open to both full-time and part-time associates who qualify

Location: Seattle, WA (onsite)

Pay: USD 24 per hourly