Front Desk Agent

The Front Desk Agent is responsible for delivering consistent, high-quality guest service at the property in Taos, NM. This onsite role supports smooth daily operations through accurate check-in/check-out processes, secure payment handling, and professional guest communication.

Key Responsibilities

• Maintain availability for a flexible schedule, including weekends, holidays, and varied shifts.
• Provide courteous, efficient guest services, including check-in and check-out in accordance with hotel requirements.
• Process all payments for guest transactions according to established hotel requirements, including adherence to payment, cash handling, and credit policies/procedures.
• Deliver friendly, professional information and services to guests and visitors.
• Handle guest complaints with the goal of ensuring guest satisfaction.
• Generate, print, and distribute daily reports to the designated departments and personnel.
• Resolve room status report discrepancies by coordinating with Housekeeping.
• Complete other duties as assigned.

Required Qualifications

• High school graduate or equivalent.
• Minimum 1 year of customer service experience. Previous hotel experience preferred.
• Ability to communicate clearly and effectively with guests, management, and co-workers in a way that is understood.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for the hotel’s clientele.

Compensation and Work Location

Location: Taos, NM (onsite).
Pay: USD 17 per hour.

About the Role

This position combines front desk service with operational accuracy. The Front Desk Agent supports the hotel’s daily flow by completing check-in/check-out tasks, processing payments in line with policy, distributing daily reports, and partnering with Housekeeping to correct room status issues.