Front Desk Agent

Hotel Saint Vincent in New Orleans is hiring a Front Desk Agent onsite to support guest check-in/check-out, payments, phone and bell/concierge-style requests, and accurate account handling.

Responsibilities

• Greet and register guests with prompt, courteous service
• Handle guest questions and resolve challenges during the stay
• Process guest registration using the hotel computer system, including inputting and retrieving guest information
• Confirm pertinent details such as number of guests and room rates
• Non-verbally confirm the room number and rate
• Provide information, offer directions to guest rooms, and assist during the stay
• Account properly for services provided by the hotel
• Assist with check-out payments and resolve issues related to charges
• Register guests, issue room keys, and share information on hotel services and room locations
• Answer phones promptly and courteously
• Accurately process cash and credit card transactions using established procedures, including:
  • Posting charges
  • Completing cashier and other reports
  • Preparing deposits
  • Counting and securing assigned bank
• Maintain cash security, credit card handling accuracy, and correct guest information
• Upsell rooms when possible to maximize revenue
• Answer the Bell desk phone and provide information as needed
• Perform “concierge-like” duties for guests
• Assist with the Bike Rental Program
• Stay calm and alert during emergency and heavy hotel activity, resolving complications such as credit issues, billing, and folios
• Upgrade guests and promote hotel services, amenities, and F&B outlets
• Perform other duties as assigned

Requirements

• Ability to understand and follow written and or verbal instructions
• Ability to work effectively with internal and external customers, including those who may require patience, tact, and diplomacy to de-escalate and collect accurate information
• Ability to lift, carry, and/or move packages, boxes, and luggage up to 10 lbs continuously throughout the shift
• Ability to stand, walk, and/or sit and continuously perform essential job functions
• Ability to bend, stoop, kneel, and walk significant distances on property
• Ability to work swing shifts, including AM/PM/Overnight

Technologies

• Computer system

Benefits

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Holiday pay after 90 days of employment
• PTO
• Employee discounts at our restaurants

Benefits available to full-time employees:

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Holiday pay after 90 days of employment
• PTO
• Employee discounts at our restaurants