Front Desk Agent (Overnight)

Loews Vanderbilt Hotel in Nashville, TN is hiring an Overnight Front Desk Agent to be the face of Loews Hotels and help create exceptional guest experiences from arrival through departure. In this onsite role, you will handle the daily front desk rhythm, support smooth operations, and respond to guest needs throughout the overnight shift.

Key Responsibilities

• Greet and register guests with warmth and professionalism to support a seamless check-in experience.
• Assign rooms based on guest preferences and any special requests.
• Obtain and verify credit and payment information in line with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance each stay.
• Answer guest inquiries and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of upcoming events, group bookings, and banquet orders.
• Complete check-out procedures and process cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies professionally, prioritizing guest and team member safety.
• Maintain regular attendance according to established standards.
• May be required to work varying schedules based on business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Requirements

• Passion for hospitality with pride in anticipating and exceeding guest needs.
• Strong verbal and written communication skills with a professional, engaging approach.
• Confidence and creativity when addressing challenges to keep operations running smoothly.
• Comfort with change and collaboration across the team and other departments.
• Accuracy and efficiency in tasks such as payment handling and guest inquiry resolution.
• Minimum one (1) year of guest service experience in hotel hospitality is preferred.
• Veterans and military spouses are encouraged to apply.
• Experience with a Property Management System is preferred, with Opera System experience preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings, and holidays as necessary/required.

Technologies

• Opera System
• Property Management System

Benefits

• Competitive health & wellness benefits
• 401(k) retirement plans with company match
• Paid Sick Days
• Vacation
• Holidays & Paid Bereavement
• Pet Insurance
• Paid Pet Bereavement
• Free onsite parking
• 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities and career growth
• Tuition reimbursement
• Team Member Hotel discounts and other perks
• Benefits are subject to eligibility and may vary by position

What Loews Vanderbilt Hotel Offers

• Competitive health & wellness benefits, including 401(k) retirement plans with company matching
• Paid Sick Days, Vacation, and Holidays & Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth, and tuition reimbursement
• Team Member Hotel discounts, other perks, and more
• Benefits are subject to eligibility and may vary by position

If you’re known as a guest experience champion with clear communication, a proactive approach to problem solving, and a detail-oriented standard for accuracy, this overnight front desk opportunity may be a strong fit.